Question 1

According to Bartol, studies comparing the use of verbal and non-verbal communication have found that non-verbal communication is likely to account for more than two-thirds of the information transmitted.

Accepted Answer

Studies in communication, including those referenced by Bartol, have indeed found that a significant portion of the information we transmit in interactions is conveyed through non-verbal means, such as body language, facial expressions, and tone of voice, often accounting for more than two-thirds of the communication.

Question 2

Yawning or laughing, while speaking about a particular topic, is likely to be an example of paralanguage.

Accepted Answer

Paralanguage refers to the non-verbal elements of communication used to modify meaning and convey emotion, such as tone of voice, loudness, inflection, and pitch. Yawning or laughing while speaking can alter the message's emotional tone or emphasis, thus serving as examples of paralanguage.

Question 3

In communications, 'noise' is best defined as an interference in the transmission process.

Accepted Answer

The answer of In communications, 'noise' is best defined as...

Question 4

When a manager stereotypes, two steps occur. Firstly, the manager classifies the person as a member of a group that has some common characteristics. Secondly, the manager draws conclusions by seeking information directly from that person.

Accepted Answer

In the second step of stereotyping, the manager does not seek information directly from the person but rather draws conclusions based on the perceived characteristics of the group to which they have classified the person, often without direct interaction or further inquiry.

Question 5

There are two communication skills of prime importance to managerial effectiveness: listening skills and presentation skills.

Accepted Answer

The answer of There are two communication skills of prime...

Question 6

The wheel is considered to be the most centralised communication network.

Accepted Answer

The wheel network is a centralized communication structure where all communication passes through a central figure or hub, making it highly centralized.

Question 7

Staff meetings, company policy statements, company newsletters and informational memos are all examples of horizontal communications.

Accepted Answer

These are examples of vertical communication, as they typically flow from the upper levels of an organization's hierarchy (management) to the lower levels (employees) or vice versa, rather than between peers or colleagues at the same level.

Question 8

Distortions may occur during upward communication between a subordinate and supervisor. Bartol suggests that a key reason for the distortion occurs when the supervisor is preoccupied.

Accepted Answer

The answer of Distortions may occur during upward communication between...

Question 9

According to the most basic definition, 'communication' is the exchange of messages between people for the purpose of:

Accepted Answer

Communication fundamentally involves achieving common meaning or understanding between the sender and the receiver of the message.

Question 10

According to Bartol, which of the following statements is NOT correct? Written communication has some disadvantages, including:

Accepted Answer

Written communication tends to be less personal, not too personal, which is why option D is not correct. The impersonal nature of written communication can sometimes be a disadvantage, especially in contexts where personal touch or emotional connection is important.

Question 11

Managers use two types of communication:

Accepted Answer

The answer of Managers use two types of communication:
...

Question 12

Although written communication clearly has its advantages, Bartol suggests that there are also a number of disadvantages associated with this type of communication. Disadvantages include the cost of producing a single letter or memo and.

Accepted Answer

The answer of Although written communication clearly has its advantages,...

Question 13

Kinesic behaviour, as related to communication, refers to:

Accepted Answer

Kinesic behavior in communication specifically refers to body movements and facial expressions, which are non-verbal cues that play a significant role in conveying messages and emotions.

Question 14

Proxemics, as related to communication, refers to:

Accepted Answer

Proxemics is the study of how space and distance influence communication, focusing on the physical distances between people as they interact.

Question 15

Object language, as related to communication, refers to:

Accepted Answer

Object language refers to the use of material objects (such as clothing, furniture, and architecture) to communicate messages or meanings. It is a form of non-verbal communication where the physical objects around us or the ones we use can convey certain information or social signals.

Question 16

When choosing something to wear for an interview, the communication tool is:

Accepted Answer

Object language refers to the communication through objects, which includes clothing and accessories. In the context of an interview, what you choose to wear communicates certain messages about your professionalism, attention to detail, and suitability for the role, making it a form of object language.

Question 17

Sending an SMS during a meeting is likely to be interpreted by the chairperson as being an example of which two communication tools?

Accepted Answer

Sending an SMS during a meeting can be seen as object language, as it involves using an object (a phone) to communicate, and kinesic behaviour, as it involves physical actions (typing or looking at the phone) that convey a message or attitude.

Question 18

According to Bartol, one study showed that managers spent 74 per cent of their time communicating orally. Research also suggests that 50 per cent of their time was spent :

Accepted Answer

Research indicates that a significant portion of managers' time is spent interacting with subordinates, which aligns with the 50 per cent figure mentioned.

Question 19

Bartol identifies seven basic components in the communication process. Which one of the following is NOT one of them?

Accepted Answer

Projection is not listed among Bartol's seven basic components of the communication process, which typically include the sender, message, encoding, channel, receiver, decoding, and feedback.

Question 20

In the communication process, encoding is necessary in order:

Accepted Answer

Encoding in communication refers to the process of converting the sender's ideas or thoughts into a message, which can be verbal, written, or non-verbal cues like gestures. This step is crucial for preparing the message to be understood by the receiver.

Quiz 13: Communication