Customers whose complaints are heard and acted upon are more likely to continue being loyal to you than those who do not have a complaint of the first place-even if you cannot fully fix their complaint.
Correct Answer:
Verified
Q5: The easiest feedback system is a customer
Q6: The time to gain insight from an
Q7: A business that is "reluctant compliant"will:
A) comply
Q8: An active listener company will listen to
Q9: Handling complaints from two to three dissatisfied
Q11: What percent of customers whose complaints are
Q12: One reason that customer feedback cards are
Q13: A quick response to a customer's problem
Q14: The real issue when working with customer
Q15: If customers fear a debate every time
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