For the customer service department, when considering self-service options for customers, what is the best approach?
A) prioritizing direct CSR contact with the customer whenever possible
B) prioritizing self-service for the customer whenever possible
C) balancing CSR contact and self-service
D) having all options available to all customers, and always allowing the customer to choose

Question

Quizplus · Accepted Answer

Balancing CSR (Customer Service Representative) contact and self-service is the best approach because it allows customers to choose the most convenient option for their needs while ensuring they can get personalized help when necessary. This balance improves customer satisfaction by catering to different preferences and situations.

For the Customer Service Department, When Considering Self-Service Options for Customers