Total quality management (TQM)requires the use of a separate team of experts to inspect products or services for defects or errors after completion.

Question

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TQM focuses on prevention of defects and errors rather than detection and correction after completion. It includes continuous improvement, employee involvement, customer satisfaction, and data-driven decision making. TQM encourages everyone in the organization to take responsibility for quality and to strive for excellence in every aspect of their work.

Total Quality Management (TQM)requires the Use of a Separate Team