Management Study Set 4
The Term Operations Management Is Used to Describe the Activities
The term operations management is used to describe the activities related to producing both products and services.
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Operations management is purely a specialized function,without organizational or strategic importance.
A popular definition of quality is "fitness for use," which is a measure of how well a product or service performs its intended purpose.
Total quality management (TQM)encompasses a commitment from employees at all levels to continually strive to make improvements and satisfy customers.
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