Major issues in the management of American call centers are __________.
A) language and literacy
B) lack of knowledgeable managers
C) absenteeism and turnover
D) high costs of technology

Question

Quizplus · Accepted Answer

Absenteeism and turnover are major issues in the management of American call centers, as they lead to operational disruptions and increased training costs for new employees.

Major Issues in the Management of American Call Centers Are