The feeling of a General Manager that he can "save" an employee who has committed a fraudulent act is an indication that the manager is in the _____ stage of crisis reaction.
A)Denial
B)Acceptance
C)Depression
D)Rationalization

Question

Quizplus · Accepted Answer

Rationalization is the process of making excuses or finding reasons to justify one's actions or beliefs, even when those actions or beliefs are not logical or reasonable. In this case, the General Manager is rationalizing his belief that he can "save" an employee who has committed a fraudulent act by convincing himself that the employee is a good person who made a mistake and deserves a second chance.

The Feeling of a General Manager That He Can "Save