Despite the link between customer and value, in many companies, management does not want employees to interact with customers.
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Q2: Reduction of labor costs (direct and indirect)
Q3: For many service encounters, the employees define
Q4: Convenience, response time, and ethical issues are
Q5: The service profit chain is the equivalent
Q6: Flatter organization structures and increased involvement of
Q7: For managers, productivity is often measured as
Q8: Predetermined motion times are based on actual
Q9: In many nonrepetitive jobs, productivity is a
Q10: Learning curves are applied to individuals, groups,
Q11: Which of the following statements is true
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