Total-quality management concerns have led to the increased use of:
A) peer and self performance appraisals.
B) team and customer performance appraisals.
C) team and peer performance appraisals.
D) customer and self performance appraisals.

Question

Quizplus · Accepted Answer

Total-quality management aims to involve all stakeholders to achieve a high level of quality. Therefore, team and customer performance appraisals are the best choices as they involve input from both internal (team) and external (customer) stakeholders. Peer and self appraisals may not provide a complete picture of an employee's performance and may not involve the customer perspective. Self-appraisals may also lead to biased evaluations. Therefore, choice B is the best option.

Total-Quality Management Concerns Have Led to the Increased Use Of