A sincere apology sent to a customer for a mistake in a custom order would likely be considered by the customer as
A)a negative news message.
B)an attempt to preserve a relationship.
C)unnecessary, since a verbal apology is more meaningful.
D)a mistake in judgment.

Question

Quizplus · Accepted Answer

Apologizing for a mistake in a custom order is an attempt to preserve the relationship with the customer. It shows that the company is acknowledging the mistake and is taking responsibility for it. It can also be seen as a form of customer service, which is crucial in maintaining a positive relationship with customers.

A Sincere Apology Sent to a Customer for a Mistake