Since the main message of a negative-news message is the bad news,more space should be devoted to the refusal than to the explanations for the refusal.
Correct Answer:
Verified
Q10: To minimize disappointment and maintain a positive
Q11: When communicating negative organizational news,it is advisable
Q12: Providing an alternative or counterproposal to a
Q13: "We apologize for any inconvenience we may
Q14: Using passive voice and complex sentences are
Q16: "I have received and read your letter
Q17: In some circumstances,sharing bad news via email
Q18: In some circumstances,placing a refusal in the
Q19: "We apologize for any inconvenience we may
Q20: In a credit refusal message,your main purpose
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