Question 1

Jargon may be used effectively when communicating with colleagues in the same field.

Accepted Answer

Jargon is a specialized language used in a particular field. When communicating with colleagues in the same field, using jargon can enhance communication efficiency as it allows colleagues to convey complex ideas with minimal effort. However, when communicating with people outside of the field or the general public, it's important to avoid jargon as it may cause confusion, misinterpretation, and misunderstanding.

Question 2

Doublespeak is a term that refers to a message that deliberately misleads,hides,or evades the truth.

Accepted Answer

Doublespeak is intentionally used to mislead or confuse people with a message that hides or evades the truth.

Question 3

Using bias-free language permits the receiver to focus on your message rather than raising serious questions about your sensitivity.

Accepted Answer

Using bias-free language avoids the use of language that may offend or marginalize certain individuals or groups based on their gender, race, ethnicity, religion, or other factors. This helps the receiver to focus on the message without being distracted by concerns about the speaker's insensitivity or bias.

Question 4

Baby boomers are also known as "latchkey kids" and are typically skeptical of authority.

Accepted Answer

Baby boomers were actually born between 1946 and 1964, and the term "Latchkey Kids" typically refers to children who had to let themselves into an empty house after school because both parents were working. While baby boomers may have had experiences as latchkey kids, it is not a defining characteristic of the generation. Additionally, baby boomers are not uniformly skeptical of authority, as individual beliefs and attitudes can vary greatly within any generation.

Question 5

Fraud refers to errors that can occur in interpreting persuasive messages.

Accepted Answer

Fraud refers to intentional deception or misrepresentation, whereas errors in interpreting persuasive messages are due to misunderstandings or lack of information.

Question 6

Embellishment or exaggeration is justified when needed for persuasive sales messages.

Accepted Answer

Embellishment or exaggeration is not justified in persuasive sales messages as it can be seen as unethical and dishonest by potential customers. It is important to provide accurate information and focus on the benefits and value of the product or service being sold. In the long run, honesty is the best policy for building trust and a loyal customer base.

Question 7

The use of euphemisms eliminates the need to use negative terms that may suggest unpleasant ideas.

Accepted Answer

Euphemisms soften the impact of unpleasant or sensitive subjects but do not eliminate the need for negative terms, as they often convey a different level of meaning or tone.

Question 8

As a sender of a message,it is important to consider the age and economic level of the receiver of the message.

Accepted Answer

It is important to consider the age and economic level of the receiver of the message because it can influence their ability to understand and act on the message. For example, using technical jargon or assuming a certain level of knowledge may make it difficult for someone with less education to understand. Similarly, promoting an expensive product or service may not be effective for someone who cannot afford it. By considering these factors, the sender can tailor their message to be more effective and relevant to the receiver.

Question 9

An effective communicator of a message develops the message from the receiver's viewpoint which is a "you attitude" rather than a "me attitude."

Accepted Answer

An effective message is crafted using a "you attitude" which considers the perspective of the receiver, rather than just the sender's viewpoint (which would be a "me attitude").

Question 10

The use of doublespeak may be either deliberate or unintentional.

Accepted Answer

The statement is correct - doublespeak can be used intentionally or unintentionally. Deliberate use of doublespeak is often associated with political propaganda or advertising, while unintentional use may arise from confusion or lack of clarity in communication.

Question 11

Avoiding the use of second person and using subjunctive mood are two writing techniques that worsen the tone of a negative idea.

Accepted Answer

Avoiding the use of second person can make the tone less direct and potentially less confrontational, while using the subjunctive mood can soften the statement, making the tone of a negative idea less harsh.

Question 12

Sending e-cards should be reserved for personal communication and is not appropriate in business.

Accepted Answer

E-cards can be used in some business settings such as holiday greetings, but it is important to ensure they are professional and appropriate for the intended recipient.

Question 13

Supporting your view with objective facts is part of being an ethical communicator.

Accepted Answer

Supporting your view with objective facts is crucial for ethical communication. This ensures that the information conveyed is accurate and reliable, which in turn establishes trust between the communicator and the audience. It also demonstrates integrity and responsibility in sharing information. By providing evidence to support your view, you are enhancing the credibility of your message and actively working towards building a transparent and ethical communication environment.

Question 14

Perception is limited by previous experiences and attitudes toward the sender of the message.

Accepted Answer

Perception is subjective and influenced by various factors such as past experiences, attitudes, beliefs, and cultural background. These factors can impact how an individual perceives and interprets a message from a particular sender. Therefore, perception is limited by previous experiences and attitudes toward the sender of the message.

Question 15

Clichés are handy verbal shortcuts that should be used whenever possible to shorten business messages.

Accepted Answer

Clichés should be avoided in business messages as they can make the message seem unoriginal, unprofessional, and not well thought out. It is better to use clear and concise language to convey the intended message.

Question 16

Because graphics are based on numeric data,distortion is not as likely as in text discussion.

Accepted Answer

Graphics can be manipulated or designed in a way that distorts or misrepresents the underlying numeric data, just as text can be used to mislead or misinterpret data.

Question 17

Appropriate channel selection is dependent on the purpose of your message.

Accepted Answer

The appropriate channel selection is always dependent on the purpose of the message. The purpose of the message helps in determining which channel to select to ensure that the message reaches the intended recipient, is understood and achieved its objective.

Question 18

Plain English is a term that describes basic language used by non-native speakers of English.

Accepted Answer

Plain English refers to simplified language that is easy for everyone to understand, not just non-native speakers of English.

Question 19

Using profanity on the job may be offensive to some or viewed as creating a hostile work environment.

Accepted Answer

Using profanity on the job may be considered vulgar or disrespectful and can offend some people or make them uncomfortable. It can be viewed as creating a hostile work environment, which goes against workplace policies that promote respect, diversity, and inclusion.

Question 20

When a manager sends a message that has a grammar or spelling error,the receiver may question her credibility or feel disrespected.

Accepted Answer

In the professional world, communication plays a crucial role in establishing trust and credibility. A manager who sends a message with grammar or spelling errors may cause the receiver to doubt their competence and attention to detail. It can also come across as disrespectful to the person on the receiving end. Therefore, it is always important to proofread and ensure that any communication is error-free, especially in the workplace.

Quiz 3: Planning Spoken and Written Messages