Romeo and Juliet make and sell cookies for their online business, Heartbreak Abode. They want to track quality, so they decide to calculate their defects per million opportunities, or DPMO, each month. For each box of cookies they sell, there can be 7 possible defects or customer complaints. During the last month, Heartbreak filled 725 orders. They received 49 complaints.
-Calculate Heartbreak's DPMO during the past month.
A)21,137
B)1,970,443
C)5,075
D)106
E)9,655

Question

Quizplus · Accepted Answer

To calculate DPMO, use the formula: DPMO = (Number of Defects / (Number of Units * Number of Opportunities per Unit)) * 1,000,000. Here, Defects = 49, Units = 725, Opportunities per Unit = 7. DPMO = (49 / (725 * 7)) * 1,000,000 = 9,655.17, rounded to 9,655.

Romeo and Juliet Make and Sell Cookies for Their Online