Regarding Central Reservations Offices:
A) Some handle as many as 2 million or more calls per month
B) Most are located in the East, and many of those are in either Boston or New York City
C) Few chains use them; it is primarily a franchise service
D) All have the authority to override the local property
E) None of the above

Question

Quizplus · Accepted Answer

Central Reservations Offices (CROs) are designed to handle a high volume of calls, with some indeed managing as many as 2 million or more calls per month. This capability is crucial for efficiently managing reservations across multiple properties and locations within a hotel chain or group.