Chain-owned Central Reservation Systems:
A) Receive upwards of 1-2 million calls per month
B) Charge hotels a per reservation fee
C) Monitor the length of time reservation agents invest per call
D) Accept, hold and relay incoming calls by means of automatic call distributor equipment
E) All of the above

Question

Quizplus · Accepted Answer

Chain-owned Central Reservation Systems are designed to handle a high volume of calls, often reaching 1-2 million per month, indicating their capacity to manage extensive customer interactions. They typically charge hotels a fee for each reservation made through the system, which is a common revenue model for these services. Monitoring the length of time reservation agents spend on each call is a standard practice to ensure efficiency and customer satisfaction. Additionally, these systems use automatic call distributor equipment to manage incoming calls effectively, ensuring that calls are routed to available agents in a timely manner.

Chain-Owned Central Reservation Systems