Preparing for the complaint means:
A) Understanding that some guests are show-offs
B) Developing a tolerance for drunks
C) Overlooking a bit of exaggeration
D) Accepting the fact that some guests will never be satisfied
E) All of the above

Question

Quizplus · Accepted Answer

Preparing for a complaint involves understanding and accepting various guest behaviors and attitudes, including those who may show off, those who may be intoxicated, those who may exaggerate, and those who may never be satisfied. This comprehensive approach helps in effectively managing and addressing complaints in the hospitality industry.

Preparing for the Complaint Means