Hotels are no different from manufacturing: The quality of both products can be monitored, measured and quantified.
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Q26: As one would expect, the racial and
Q27: A counter revolution is taking place because
Q28: The same guest holds different expectations about
Q30: Total quality management (TQM) originated in the
Q31: Bedding has become as much a public
Q32: Amazingly, cleanliness ranks lower in guest survey
Q33: Although different hotel companies use different names
Q34: Third (top) sheets, which are gaining popularity
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