Hotels mail reservation confirmations less and less, but one cost of doing so is the loss of valid guest addresses, and therefore a lesser ability to track unpaid bills.

Question

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Mailing reservation confirmations provided hotels with a physical address for the guest, which could be used for billing purposes and to track down unpaid bills. With the shift to digital confirmations, hotels may not collect or verify physical addresses as rigorously, potentially impacting their ability to manage unpaid bills.

Hotels Mail Reservation Confirmations Less and Less, but One Cost