Assigning a guest better accommodations at no increase in rate is:
A) Upselling
B) Upgrading
C) Up-assigning
D) Upping it
E) All of the above are commonly used expressions

Question

Quizplus · Accepted Answer

Upgrading refers to providing a customer with a superior product or service than what they originally purchased, without an additional charge. This is common in the hospitality industry, where guests may be given better accommodations than those they booked if available.

Assigning a Guest Better Accommodations at No Increase in Rate