RNA is used:
A) If the guest is not satisfied with the hotel's response to a complaint
B) When guests arrive early and their rooms are not yet vacated
C) To charge guests who leave earlier than their anticipated departure date
D) After a reservation with an assigned number has been canceled
E) All of the above because the practice is not standardized across the industry
Correct Answer:
Verified
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Q6: Queue discipline:
A) Is a financial penalty levied
Q7: A rooming slip is a means of
Q9: "Front"refers to the:
A) Bell staff - the
Q10: Assigning a guest better accommodations at no
Q11: List 3 or more steps management might
Q12: Registration lines can be speeded up by
Q13: Q-ing (queuing) is the lodging industry's professional
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