Xerox compared its warehousing and distribution process with that of L. L. Bean, the catalog sales company, because of Bean's excellent reputation in this area. Xerox has completed which step in the benchmarking process?
A) setting improvement goals
B) defining the domain
C) collecting and analyzing data to identify gaps
D) identifying the best performers

Question

Quizplus · Accepted Answer

Identifying the best performers is the step in the benchmarking process where a company looks for organizations that excel in specific areas, in this case, warehousing and distribution, to compare its processes against. Xerox identified L. L. Bean as a company with an excellent reputation in this area, indicating this step.

Xerox Compared Its Warehousing and Distribution Process with That of L