At Southwest Airlines, a financial measure, such as "lower costs," is related to an operations measure, such as _____________.
A) "best in class"
B) "facilitate process improvement"
C) "fast ground turnaround"
D) "reduce customer wait-time"

Question

Quizplus · Accepted Answer

"Fast ground turnaround" is directly related to lower costs because it allows for more efficient use of aircraft and personnel, reducing the time planes spend on the ground and thereby lowering operational costs.

At Southwest Airlines, a Financial Measure, Such as "Lower Costs