Brian Gibbs is evaluating his motorcycle parts assembly operations in Mexico for the amount of manufacturing defects that are being caused by poor workmanship. This balanced scorecard factor is addressed in the __________.
A) learning perspective
B) internal perspective
C) financial perspective
D) quality perspective

Question

Quizplus · Accepted Answer

The internal perspective of the balanced scorecard focuses on the processes, decisions, and actions within the organization that affect its performance. Evaluating manufacturing defects caused by poor workmanship falls under this perspective as it directly relates to the internal operational processes and efficiency.

Brian Gibbs Is Evaluating His Motorcycle Parts Assembly Operations in Mexico