Question 1

A(n) ______________ consists of a small number of individuals who frequently participate together in activities and share feelings for the purpose of meeting their mutual needs.
A) formal group
B) informal group
C) task force
D) steering committee

Accepted Answer

An informal group is characterized by a small number of individuals who frequently participate together in activities and share feelings, with the primary purpose of meeting their mutual needs. Unlike formal groups, informal groups are not structured by an organization and emerge naturally among individuals based on common interests or social interactions.

Question 2

Six individuals who are employed by the City of Dayton regularly seek each other out and almost always eat lunch together. Their interactions have become meaningful and the individuals have developed expectations for each other's behavior. These individuals are known as a(n) __________.
A) social group
B) work group
C) informal team
D) informal group

Accepted Answer

The individuals described have formed an informal group, characterized by their voluntary and personal interactions outside of formal work structures, where they have developed expectations for each other's behavior. This is distinct from formal work groups or teams, which are established by an organization to perform specific tasks.

Question 3

When airline pilots banded together at major hubs across the country and agreed to refuse to fly overtime, they were acting as members of a(n)_________.
A) national team
B) informal group
C) task force
D) virtual union

Accepted Answer

When airline pilots come together informally to refuse to fly overtime, they are acting as an informal group. This is because their action is coordinated among themselves without the formal structure or recognition that comes with official unions or teams.

Question 4

To be a team, the members must have all of the following characteristics except __________.
A) communication
B) shared goals
C) formal leadership
D) collaboration

Accepted Answer

Formal leadership is not a necessary characteristic for a group to be considered a team. Teams can operate effectively with shared leadership or in a more collaborative and less hierarchical manner. Communication, shared goals, and collaboration are essential for a team to function effectively.

Question 5

A __________ consists of a small number of employees with complementary skills who work together on a project, are committed to a common purpose, and are accountable for performing tasks that contribute to achieving an organization's goals.
A) work team
B) work unit
C) formal group
D) task force

Accepted Answer

A work team fits the description given, as it emphasizes a small number of employees with complementary skills collaborating closely on projects, sharing a common purpose, and being accountable for their contributions towards the organization's goals.

Question 6

A study that compared traditional auto repair garages to team-based garages found that __________.
A) team workers were more satisfied
B) customers did not fully understand the team concept
C) team-based garages were more profitable
D) team-based garages were faster

Accepted Answer

The answer of A study that compared traditional auto repair...

Question 7

The importance of teams is reflected in the amount of time that managers and others spend in team meetings. All of the following statements correctly support this except:
A) many top managers report spending 50 percent or more of their time in team meetings
B) first-line managers and professionals may spend between 20 and 50 percent of their time in team meetings
C) team meetings are varied in purpose, style, length, format, and technology
D) all of the above are true

Accepted Answer

All the statements provided (A, B, and C) correctly support the importance of teams, indicating that a significant amount of time is spent in team meetings by managers and professionals at various levels, and that team meetings can vary greatly in their characteristics.

Question 8

All of the following statements are true about Google's headquarters except:
A) the headquarters is called Googleville
B) employees have plenty of room to meet and thrash out ideas
C) outdoor activities and games help build team spirit and camaraderie
D) employees are offered free, healthy lunches

Accepted Answer

Google's headquarters is known as the Googleplex, not Googleville. The other options (B, C, D) accurately describe aspects of Google's headquarters, including spaces for collaboration, team-building activities, and perks like free, healthy meals.

Question 9

At Google, most work gets done in small, project-focused teams called:
A) Team Google
B) Googlettes
C) Operation Google
D) None of the above

Accepted Answer

The answer of At Google, most work gets done in...

Question 10

The main reasons that managers give for organizing work around teams are serving customers better through:
A) innovation
B) speed
C) cost reduction
D) all of the above

Accepted Answer

Organizing work around teams can lead to innovation, speed, and cost reduction, all of which contribute to better serving customers. Teams can quickly adapt to changes, come up with innovative solutions, and work efficiently to reduce costs.

Question 11

Teams increase the speed of product development by adopting the use of what type of development?
A) serial
B) functional
C) research
D) parallel

Accepted Answer

Parallel development involves working on different components or processes simultaneously rather than sequentially, which can significantly speed up product development.

Question 12

Which of the following statements correctly describes Questar Energy Services' success with implementing work teams?
A) Productivity increased by 50 percent
B) Questar includes peer evaluations in their teamwork plan
C) Questar redesigned and launched the company's new customer information system, costing the company about $20 per customer less than their competitors spent
D) Questar's virtual teams integrated their Web site with their customers' Web sites

Accepted Answer

Questar Energy Services successfully redesigned and launched a new customer information system at a cost significantly lower than their competitors, demonstrating effective implementation of work teams.

Question 13

All of the following are the types of work teams found in organizations except ________.
A) informal
B) functional
C) problem-solving
D) multidisciplinary

Accepted Answer

Informal teams are not typically classified as a type of work team in organizations. Work teams are usually formed with specific goals and structures, such as functional (departments), problem-solving (task forces), and multidisciplinary (cross-functional) teams, whereas informal teams are formed more organically without a specific organizational mandate.

Question 14

Work teams differ in many respects. What are the key differences among work teams?
A) the education level of members
B) the members' level of commitment
C) the membership of the team
D) none of the above

Accepted Answer

The answer of Work teams differ in many respects. What...

Question 15

Which of the following statements accurately describes NASA's mission control team?
A) It has a membership that includes both suppliers and customers
B) The work team has been in existence for several decades
C) It's an informal team that is completely self-managing
D) It is a functional work team brought together as a task force to complete a particular mission

Accepted Answer

NASA's mission control team has been operational for several decades, supporting various space missions since the early days of space exploration.

Question 16

A __________ team usually consists of employees from different areas of an organization whose goal is to consider how something can be done better.
A) problem-solving
B) decisional
C) participatory
D) cross-functional

Accepted Answer

The answer of A __________ team usually consists of employees...

Question 17

Michael Kruppa is a member of a manufacturing quality circle team. His team consists of engineers who meet one or two hours a week on a continuing basis to discuss ways to improve quality, safety, and productivity. Kruppa would accurately describe and categorize his team as a type of __________ team.
A) cross-functional
B) eclectic
C) problem-solving
D) none of the above

Accepted Answer

Problem-solving teams typically consist of members who come together to solve specific issues and improve processes, such as quality, safety, and productivity, which aligns with the activities described by Michael Kruppa's team.

Question 18

A __________ is a group of employees who meet regularly to identify, analyze, and propose solutions to various types of workplace problems.
A) quality circle
B) departmental unit
C) committee
D) high-performance work team

Accepted Answer

Quality circles are groups of employees who meet regularly to discuss and solve problems affecting their work area, aiming to improve quality, productivity, and the overall work environment.

Question 19

A __________ is a temporary team that is formed to accomplish a specific, highly important task for an organization.
A) multidisciplinary team
B) functional work team
C) task force
D) TQM team

Accepted Answer

A task force is specifically formed for a short-term objective, focusing on a particular goal or problem, which aligns with the definition provided.

Question 20

A team brought together as a task force to look at a specific problem __________.
A) is essential for accomplishing the core work of the organization
B) endures as long as the organization maintains its basic structure
C) includes a manager and his or her subordinates
D) disbands when its assignment is complete

Accepted Answer

Task forces are typically formed for a specific purpose or project and are disbanded once their assignment or task is complete.

Quiz 17: Working in Teams

A(n) ______________ consists of a small number of individuals who frequently participate together in activities and share feelings for the purpose of meeting their mutual needs.

Six individuals who are employed by the City of Dayton regularly seek each other out and almost always eat lunch together. Their interactions have become meaningful and the individuals have developed expectations for each other's behavior. These individuals are known as a(n) __________.

When airline pilots banded together at major hubs across the country and agreed to refuse to fly overtime, they were acting as members of a(n) _________.

To be a team, the members must have all of the following characteristics except __________.

A __________ consists of a small number of employees with complementary skills who work together on a project, are committed to a common purpose, and are accountable for performing tasks that contribute to achieving an organization's goals.

A study that compared traditional auto repair garages to team-based garages found that __________.

The importance of teams is reflected in the amount of time that managers and others spend in team meetings. All of the following statements correctly support this except:

All of the following statements are true about Google's headquarters except:

At Google, most work gets done in small, project-focused teams called:

The main reasons that managers give for organizing work around teams are serving customers better through:

Teams increase the speed of product development by adopting the use of what type of development?

Which of the following statements correctly describes Questar Energy Services' success with implementing work teams?

All of the following are the types of work teams found in organizations except ________.

Work teams differ in many respects. What are the key differences among work teams?

Which of the following statements accurately describes NASA's mission control team?

A __________ team usually consists of employees from different areas of an organization whose goal is to consider how something can be done better.

A __________ is a group of employees who meet regularly to identify, analyze, and propose solutions to various types of workplace problems.

A __________ is a temporary team that is formed to accomplish a specific, highly important task for an organization.

A team brought together as a task force to look at a specific problem __________.