Which of the following scenarios is the best example of indiscretion while interacting with customers?
A) Jack, the receptionist at an office, apologizes to a visitor that the manager is late for the appointment, and offers the visitor coffee and magazines.
B) Janet, a receptionist at a doctor's clinic, informs a patient that the doctor is delayed in surgery and will be an hour late for the appointment.
C) Rebecca, a flight attendant, makes conversation with a passenger about the failing financial prospects of the airline.
D) Derek, the front desk executive at a hotel, tells a salesperson that he cannot make decisions about purchases but will contact someone who can.
Correct Answer:
Verified
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