Catherine works as a receptionist at a library. A rare-books collector visits the library and asks Catherine if the library might be interested in buying his books. In this scenario, what is the best action for Catherine to take?
A) She should ask to see the books and should provide a positive opinion about the books.
B) She should allow the visitor to directly meet the library owner without asking for permission.
C) She should reply that she cannot make decisions about purchases, but she will contact someone in the library who can.
D) She should provide complete information about the library's business and personnel to help the visitor assess the library's possible interest in buying the products.

Question

Quizplus · Accepted Answer

Catherine should acknowledge her limitations in making purchasing decisions and refer the matter to someone with the appropriate authority, ensuring a professional and appropriate response to the inquiry.

Catherine Works as a Receptionist at a Library