Question 1

At Blue Lobster this Friday evening,there are ten servers waiting on customers.During the shift,they interact with one another as they complete their various duties.According to the text,these ten servers are best defined as a(n)____.

Accepted Answer

The text describes the servers as interacting with each other as they complete their duties, suggesting that they are a work group. A work team implies a higher level of interdependence and collaboration towards a specific goal, whereas an autonomous work group has more control over decision-making and is responsible for achieving specific outcomes. Interdependent work teams have a high degree of interdependence and shared accountability for achieving a common goal. None of these characteristics are explicitly described in the text.

Question 2

A work team is a special type of work group.Which feature is least characteristic of this group?

Accepted Answer

Rotating job duties are not typically a characteristic of a work team, which tends to have specialized roles for each member. The other three options are all key features of a work team.

Question 3

Jim works at a distribution center as a warehouse manager.Because of the nature of his job,he works on a rotating shift.For the next three months,he and his employees will be working the third shift (during the night).Because of their rotating work schedule,Jim and his workers are at risk of all of the following except ____.

Accepted Answer

While working on a rotating shift can cause disruptions to circadian rhythms, fatigue and irritability, and reduced cognitive sharpness, there is no direct association with instrumental aggression.

Question 4

A work group consists of at least two people who ____.

Accepted Answer

A work group consists of individuals who interact with one another as they perform tasks, whether similar or different, to achieve their objectives.

Question 5

Relationship-motivated leaders tend to be high on the dimension known as ____,while task-motivated leaders tend to be high on the dimension known as ____.

Accepted Answer

Relationship-motivated leaders are more concerned with building relationships and showing empathy towards their followers, which is reflected in the consideration dimension. On the other hand, task-motivated leaders are more focused on achieving goals and structure, which is reflected in the initiating structure dimension. Therefore, option B is the correct answer.

Question 6

Autonomous work groups are least likely to feature ____.

Accepted Answer

Autonomous work groups operate with minimal or no managerial intervention, so managers who supervise the groups are least likely to be a feature of such groups. Options A, B, and C are all likely to be features of autonomous work groups.

Question 7

An employee would be most likely to file a grievance against which supervisor?

Accepted Answer

Research has shown that employees are most likely to file grievances against supervisors who are low on consideration and high on initiating structure, such as Charlie. This type of supervisor may be seen as too focused on tasks and goals and not enough on the well-being of their employees, causing dissatisfaction and conflict.

Question 8

Leaders tend to supervise out-group employees by giving them ____ structure and ____ consideration.

Accepted Answer

Leaders tend to supervise out-group employees by giving them high structure and low consideration, as they often have less personal interaction and trust with these employees, leading to a more formal and directive approach.

Question 9

Mr.Burns wants to reduce the likelihood of accidents occurring at the Springfield Nuclear Power Plant.His consultant,Smithers,explains that accident rates are least likely to be reduced by ____.

Accepted Answer

Eliminating the use of universal precautions would actually increase the likelihood of accidents occurring, as these precautions are in place to prevent accidents and promote safety. Providing safety training, conducting safety inspections, and requiring consistent communication about safety from supervisors are all effective ways to reduce accident rates.

Question 10

Kori works in a warehouse as a packer.When orders reach her station,she must pack them into boxes securely before they are shipped.Due to performing the same procedures over and over again,Kori is at risk for developing ____.

Accepted Answer

The repeated motion of packing can lead to repetitive strain injuries, such as carpal tunnel syndrome. Burnout is more often associated with emotional exhaustion from a high-stress job, somatoform disorders are psychological conditions where physical symptoms are present but have no medical explanation, and counterproductive work behaviors are actions that go against the goals of an organization.

Question 11

The new human resources manager at Kerr-Plunck Inc.has deemed that the company has a poor climate of safety.A poor climate of safety is least likely to be caused by ____.

Accepted Answer

A poor climate of safety is generally caused by factors such as inadequate training, lack of enforcement of safety rules, and lack of resources for maintaining a safe work environment. The leniency error (tendency for workers to rate their own performance more highly than is warranted) may contribute to poor quality or productivity, but is not directly related to safety climate.

Question 12

Mr.Lumberg often coordinates his employee's assignments by giving them specific tasks and continuously reminding them of his expectations for each assignment.From this,you can assume that Mr.Lumberg is a ____ leader.

Accepted Answer

Mr. Lumberg's focus on giving specific tasks and reminding employees of his expectations indicates that he is more concerned with task accomplishment and productivity, making him a task-motivated leader.

Question 13

Panina is considered a relationship-motivated leader.As such,she tends to be considered high on the dimension of ____.

Accepted Answer

Panina is high on the dimension of consideration, which is characterized by showing concern for subordinates' well-being and creating a supportive work environment. This aligns with the characteristics of a relationship-motivated leader who prioritizes building positive relationships with their team members. Neither initiating structure nor growth are directly related to being relationship-motivated, and relatedness is not a recognized leadership dimension.

Question 14

At EA Games,the production managers work in the same office with each overseeing programmers and designers working on different video game projects.For each of these projects,the game designers and programmers must coordinate their activities to ensure the completion of the game.The managers are an example of a ____ and the designers and programmers are an example of a ____.

Accepted Answer

The managers are an example of a work group because they work independently on different projects, while the designers and programmers are an example of a work team because they must coordinate closely to complete their tasks.

Question 15

Who would not be considered a member of a restaurant's dinner shift work team?

Accepted Answer

The produce delivery person is not a member of the restaurant's dinner shift work team but rather an external vendor who delivers the necessary supplies to the restaurant. Therefore, only option C is not considered a member of the team. A, B, and D are all members of the team working in different roles such as cleaning the tables, cooking, and serving respectively.

Question 16

During a workplace safety day,your boss hosts a quiz show to point out relevant facts and myths related to health and safety.She asks you the following question - "Nearly half of workplace fatalities are caused by which of the following?"

Accepted Answer

Motor vehicle accidents are a leading cause of workplace fatalities, accounting for nearly half of such incidents.

Question 17

To reduce the risk of repetitive strain injury,such as carpel tunnel syndrome,employers may consult with an expert in the field of ____ psychology to ensure that equipment and work stations are designed properly for long-term use.

Accepted Answer

The answer of To reduce the risk of repetitive strain...

Question 18

LaTanya is studying characteristics of leadership across cultures and countries.She finds that a willingness to take risks is considered ____.

Accepted Answer

LaTanya finds that the willingness to take risks is considered a positive leadership trait in some countries and a negative leadership trait in others. This suggests that perceptions of leadership characteristics vary across cultures and countries.

Question 19

In the research on behaviors of good leaders,the investigation of the attribute of consideration revealed that ____.

Accepted Answer

The research on behaviors of good leaders revealed that consideration, which refers to a leader's concern for the welfare of their employees, led to lower rates of turnover. Therefore, option D is the best choice. Option A is incorrect because research has found that leaders who rate highly in consideration also tend to rate highly in initiating structure. Option B and option C are not directly related to the attribute of consideration.

Question 20

Medical professionals receive on-going training about appropriate safety procedures known as ____ to ensure their workplace has a strong ____.

Accepted Answer

Universal precautions are a set of safety measures that healthcare workers follow to prevent the spread of infection. The presence of a climate of safety is also essential for healthcare professionals to feel supported and confident in their ability to perform their job safely. Therefore, option D is the correct answer. Option A refers to critical incidents, which are unexpected events that require immediate attention, and the presence of organizational citizenship, which relates to an individual's willingness to go above and beyond their job responsibilities to positively affect their organization. Option B refers to universal precautions but incorrectly mentions organizational citizenship instead of climate of safety. Option C refers to critical incidents and a climate of safety but not mentioning universal precautions.

Quiz 17: Industrial and Organizational Psychology

At Blue Lobster this Friday evening,there are ten servers waiting on customers.During the shift,they interact with one another as they complete their various duties.According to the text,these ten servers are best defined as a(n) ____.