Question 1

Match the description to the terms given.
Universal responses to stress-matching (may be used more than once)
-Worried about offending anyone
A) Blamer
B) Placater
C) Computer
D) Distractor

Accepted Answer

The term "Placater" refers to someone who is overly concerned with pleasing others or avoiding offense, often at the expense of their own needs or opinions. This behavior is a common response to stress, where the individual prioritizes harmony and approval over conflict or confrontation.

Question 2

Match the description to the terms given.
Universal responses to stress-matching (may be used more than once)
-Ignores people who speak to them
A) Blamer
B) Placater
C) Computer
D) Distractor

Accepted Answer

The answer of Match the description to the terms given.
Universal...

Question 3

Match the description to the terms given.
Universal responses to stress-matching (may be used more than once)
-Hangs up the telephone on a person
A) Blamer
B) Placater
C) Computer
D) Distractor

Accepted Answer

Blamer is the correct match because this behavior typically involves directing frustration or stress outward, often in an accusatory or aggressive manner, such as hanging up the phone on someone.

Question 4

Match the description to the terms given.
Universal responses to stress-matching (may be used more than once)
-Speaks in monotones
A) Blamer
B) Placater
C) Computer
D) Distractor

Accepted Answer

The term "Computer" in this context refers to a communication style where a person responds to stress by becoming overly logical or analytical, often speaking in a monotone voice to detach themselves emotionally from the situation.

Question 5

Match the description to the terms given.
Universal responses to stress-matching (may be used more than once)
-Will not discuss emotions
A) Blamer
B) Placater
C) Computer
D) Distractor

Accepted Answer

The "Computer" response to stress typically involves a very logical, unemotional approach to dealing with issues, where the person avoids discussing their emotions and focuses on facts and problem-solving.

Question 6

Match the description to the terms given.
Universal responses to stress-matching (may be used more than once)
-Talks nervously, makes little sense, fails to focus on the problem
A) Blamer
B) Placater
C) Computer
D) Distractor

Accepted Answer

The description matches the behavior of a "Distractor," who talks nervously, makes little sense, and fails to focus on the problem, indicating a diversionary response to stress rather than directly addressing the issue.

Question 7

A patient is being discharged to a nursing home. While preparing the discharge summary, the patient says: "I feel that nobody cares about me." The nurse could improve the communication climate by saying:
A)"You feel all alone."
B)"You are angry about this situation."
C)"You cannot stay here any longer."
D)"Your family doesn't have the skills to care of you."

Accepted Answer

Option A, "You feel all alone," is an empathetic response that acknowledges the patient's feelings, which can improve the communication climate by making the patient feel understood and cared for.

Question 8

You teach a patient to think of a relaxing situation every time stress increases. This is called:
A)Progressive relaxation
B)Visual imagery
C)Assertiveness
D)Restorative care

Accepted Answer

Visual imagery involves using mental images to promote relaxation and reduce stress, which matches the description of teaching a patient to think of a relaxing situation when stress increases.

Question 9

As a patient-safe response to an angry patient, the nurse should improve the communication climate by:
A)Focusing on something other than the patient's anger
B)Pointing out the angry behavior to the patient
C)Encouraging the patient to share feelings
D)Keeping the patient as active as possible

Accepted Answer

Encouraging the patient to share feelings helps to acknowledge their emotions and can lead to a more open and understanding communication environment.

Question 10

Which of the following are examples of protective touch?
A)Hold patient's hand before surgery
B)Apply vest restraint
C)Give an a-frame hug
D)Shaking hands with patient
E) Give injection
F) Message patient's hands
G) Hold the patient's arm down while the lab technician draws blood

Accepted Answer

The answer of Which of the following are examples of...

Question 11

In which of the following situations could the nurse use humor appropriately as a patient-safe strategy?
A)When a patient is in severe pain
B)When providing patient education
C)When maintaining a helping relationship
D)When a patient is very distraught and the nurse is providing care
E) When a patient is vomiting and the nurse is holding the emesis basin
F) When the nurse is inserting a urinary catheter into the patient

Accepted Answer

Humor can be used appropriately in patient education to make learning more engaging and in maintaining a helping relationship to build rapport and ease tension.

Question 12

Which of the following nurse responses would be appropriate for a patient who is crying?
A)"I can see you're upset."
B)"There's no need to cry."
C)"You must be strong."
D)Sit on the same level as the patient.
E) "Think of your family."
F) "Are those tears I see?"
G) "What's the matter?"
H) "It's time to get on with your life."
I) Hold the patient's hand.

Accepted Answer

The answer of Which of the following nurse responses would...

Question 13

A male patient is crying, and the only word the nurse understands is "wife." What should the nurse say?
A)"I'm sure your wife is fine."
B)"Are you concerned about your wife?"
C)"What did your wife do to upset you?"
D)"Your wife will be visiting later today."

Accepted Answer

Asking open-ended questions like "Are you concerned about your wife?" encourages the patient to express their feelings and provides the nurse with more information about the patient's concerns, allowing for better support and care.

Question 14

The elderly patient who is dying starts to cry and says, "I was always concerned about myself first, and I hurt many people during my life." What is the underlying feeling being expressed by the patient?
A)Ambivalence
B)Sadness
C)Anger
D)Guilt

Accepted Answer

The patient's expression of having prioritized their own needs over others and causing harm as a result indicates a feeling of guilt. They are reflecting on past actions with remorse, which is characteristic of guilt.

Question 15

You go to visit a family member after the death of their loved one. After the death of a loved one, which of these statements demonstrates high-level communication competency?
A)"I know just how you feel."
B)"Your grief will lessen with time."
C)"This has to be a hard time for you. Does it help you to talk?"
D)"It is better to put this painful experience out of your mind."

Accepted Answer

Option C ("This has to be a hard time for you. Does it help you to talk?") demonstrates high-level communication competency because it acknowledges the person's feelings without making assumptions and offers support by asking if they would like to talk about their experience. This approach is empathetic and open-ended, allowing the grieving individual to guide the conversation based on their comfort level.

Question 16

When educating patients, it is inappropriate for the nurse to:
A)Treat all patients the same
B)Help patients find a way to word questions for their physicians
C)Ask patients what specifically they want to know
D)Teach patients about their disease and treatments in language they can understand

Accepted Answer

Treating all patients the same is inappropriate because it ignores individual differences in health literacy, cultural backgrounds, personal preferences, and learning styles. Tailoring education to meet each patient's unique needs and circumstances is essential for effective communication and understanding.

Question 17

Humor can be used to facilitate communication in which situation?
A)During patient education
B)During painful procedures
C)When the patient has high anxiety
D)When the patient is cognitively impaired

Accepted Answer

Humor can be an effective tool during patient education as it can make the information more relatable and memorable, helping to ease tension and improve understanding.

Question 18

Humor is an effective patient-safe strategy when used to:
A)Increase negative feelings
B)Laugh at the patient
C)Reframe reality
D)Avoid facing problems

Accepted Answer

Humor can be an effective tool in healthcare settings when it is used to help reframe reality, allowing patients to see their situation in a different, often more positive light. This can help reduce stress and improve patient outlook.

Question 19

Hugs can be comforting forms of touch EXCEPT when:
A)Sharing joy or sorrow
B)The patient has a history of abuse
C)Offering emotional support
D)Saying goodbye to a patient

Accepted Answer

Hugs can be perceived negatively or trigger distress in individuals with a history of abuse, making it an exception where hugs might not be comforting.

Question 20

Learning means that a change has occurred within the patient that is not accounted for by:
A)Psychomotor behavioral capabilities
B)Cognitive knowledge
C)Affective dispositions
D)Biological growth

Accepted Answer

Learning is a process that results in a change of behavior, knowledge, or disposition based on experiences and interactions, rather than being a result of biological growth or maturation processes.

Quiz 1: Communication for Nurses How to Prevent Harmful Events and Promote Patient Safety

Match the description to the terms given. Universal responses to stress-matching (may be used more than once) -Worried about offending anyone

Match the description to the terms given. Universal responses to stress-matching (may be used more than once) -Ignores people who speak to them

Match the description to the terms given. Universal responses to stress-matching (may be used more than once) -Hangs up the telephone on a person

Match the description to the terms given. Universal responses to stress-matching (may be used more than once) -Speaks in monotones

Match the description to the terms given. Universal responses to stress-matching (may be used more than once) -Will not discuss emotions

Match the description to the terms given. Universal responses to stress-matching (may be used more than once) -Talks nervously, makes little sense, fails to focus on the problem

A patient is being discharged to a nursing home. While preparing the discharge summary, the patient says: "I feel that nobody cares about me." The nurse could improve the communication climate by saying:

You teach a patient to think of a relaxing situation every time stress increases. This is called:

As a patient-safe response to an angry patient, the nurse should improve the communication climate by:

Which of the following are examples of protective touch?

In which of the following situations could the nurse use humor appropriately as a patient-safe strategy?

Which of the following nurse responses would be appropriate for a patient who is crying?

A male patient is crying, and the only word the nurse understands is "wife." What should the nurse say?

The elderly patient who is dying starts to cry and says, "I was always concerned about myself first, and I hurt many people during my life." What is the underlying feeling being expressed by the patient?

You go to visit a family member after the death of their loved one. After the death of a loved one, which of these statements demonstrates high-level communication competency?

When educating patients, it is inappropriate for the nurse to:

Humor can be used to facilitate communication in which situation?

Humor is an effective patient-safe strategy when used to:

Hugs can be comforting forms of touch EXCEPT when:

Learning means that a change has occurred within the patient that is not accounted for by: