In class you're encouraged to take notes, but you can't whip out a notepad every time your boss speaks.
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Q9: Mirroring the speaker's feelings is a way
Q10: Active listening guarantees that you will not
Q11: One way to show attention and involvement
Q12: Most of us do our worst listening
Q13: Listening to people rarely is an indication
Q15: You should never state your own feelings
Q16: People with problems need first of all
Q17: Expect many nonverbal acknowledgement responses when speaking
Q18: Not all Americans believe that strong eye
Q19: Not all Americans prefer to respond nonverbally
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