Question 1

Employment stability,team-based behaviors,and strategy-focused behaviors are used as part of an HR Scorecard to assess:
A)workforce deliverables.
B)HR deliverables.
C)external objectives.
D)top management support.

Accepted Answer

The answer of Employment stability,team-based behaviors,and strategy-focused behaviors are used...

Question 2

High-performance work systems help organizations develop and harness skills,knowledge,and abilities that are not equally available to all organizations.Which of the following criteria is described in the statement above?
A)Valuable
B)Rare
C)Organized
D)Difficult to imitate

Accepted Answer

The statement mentions the development and harnessing of skills, knowledge, and abilities that are not equally available to all organizations, indicating that these resources are rare.

Question 3

What type of fit describes high-performance work systems that complement and reinforce one another?
A)Lateral fit
B)Depth fit
C)Vertical fit
D)Horizontal fit

Accepted Answer

Horizontal fit describes high-performance work systems that complement and reinforce one another. Horizontal fit ensures that all the components of a system are aligned with each other to achieve maximum effectiveness.

Question 4

High-performance work systems combine the talents of employees and rapidly deploy them in new assignments with maximum flexibility in order to focus on which of the following criteria?
A)Valuable
B)Rare
C)Organized
D)Difficult to imitate

Accepted Answer

The answer of High-performance work systems combine the talents of...

Question 5

Which type of training can be used by organizations to ensure that their employees develop a broader understanding of work processes performed by others around them rather than rely on just knowing their own jobs?
A)Spot-training
B)Efficiency-training
C)Cross-training
D)Work-training

Accepted Answer

Cross-training is the type of training that can be used by organizations to ensure that their employees develop a broader understanding of work processes performed by others around them rather than rely on just knowing their own jobs. Cross-training involves teaching employees how to perform tasks and responsibilities of other positions within the organization. This not only leads to better collaboration and teamwork, but also improves organizational efficiency and productivity.

Question 6

A recent Gallup study reported that firms with top engagement scores had _____ higher profitability.
A)21 percent
B)32 percent
C)16 percent
D)45 percent

Accepted Answer

The answer of A recent Gallup study reported that firms...

Question 7

The richest communication occurs:
A)in writing.
B)face to face.
C)via videos.
D)by using technology.

Accepted Answer

Face to face communication allows for nonverbal cues, such as body language and facial expressions, which can enhance the richness of the communication.

Question 8

____ is a pool of money employees can spend on capital improvements if a company meets its profitability goals.
A)Profit-sharing fund
B)Employee stock ownership
C)Intracapital
D)Skill-based pay

Accepted Answer

The answer of ____ is a pool of money employees...

Question 9

High-performance work systems establish ways to increase innovation and efficiency,decrease costs,improve processes,and provide something unique to customers to focus on which of the following criteria?
A)Rare
B)Difficult to imitate
C)Valuable
D)Organized

Accepted Answer

High-performance work systems focus on creating value for the organization by increasing innovation, efficiency, and providing unique offerings to customers, aligning with the criterion of being "Valuable."

Question 10

In high-performance organizations,training is undertaken so that the employees:
A)assume greater responsibility.
B)earn higher wages.
C)lower organizational costs.
D)remain loyal to the organization.

Accepted Answer

High-performance organizations invest in training their employees to assume greater responsibility and take initiative, which in turn leads to an increase in organizational productivity and profitability. While earning higher wages and remaining loyal to the organization can be a byproduct of training, they are not the primary objectives. Lowering organizational costs may be a secondary benefit, but it is not the main goal of training in high-performance organizations.

Question 11

Which of the following compensation systems does NOT focus employee efforts on outcomes that are beneficial to both themselves and the organization as a whole?
A)Profit-sharing plans
B)Employee stock ownership plans
C)Hour-based pay plans
D)Gain sharing plans

Accepted Answer

Hour-based pay plans do not tie employee compensation directly to the outcomes that benefit both the employee and the organization as a whole. Instead, employees are compensated solely based on the number of hours worked, which may not incentivize them to work efficiently or effectively. Profit-sharing plans, employee stock ownership plans, and gain sharing plans all tie compensation to organizational success and encourage employees to work towards outcomes that benefit both themselves and the organization.

Question 12

Efforts to design high-performance work systems in line with vertical fit issues such as competitive challenges and company values help in:
A)creating empowerment in workers.
B)focusing the design on strategic priorities.
C)improving horizontal fit accordingly.
D)making the implementation stage easier.

Accepted Answer

Designing high-performance work systems in line with competitive challenges and company values helps in focusing the design on strategic priorities. This is because it helps ensure that the design of the work system is aligned with the company's overall strategy and goals, which can lead to improved performance and competitiveness. Empowerment of workers, improving horizontal fit, and making the implementation stage easier may also be advantages of designing high-performance work systems, but they are not directly related to vertical fit issues.

Question 13

High-performance work systems are designed around team processes and capabilities that cannot be transported,duplicated,or copied by rival firms.Which of the following criteria is described in the statement above?
A)Difficult to imitate
B)Organized
C)Valuable
D)Rare

Accepted Answer

The statement describes the criterion of being "difficult to imitate," as it emphasizes that the processes and capabilities cannot be duplicated or copied by rival firms.

Question 14

To create a more flexible pool of employees,managers should:
A)rely on job-based pay structures.
B)rely on skill-based pay structures.
C)implement a gain sharing incentive system.
D)implement an employee stock ownership plan.

Accepted Answer

Skill-based pay structures allow employees to learn and develop new skills that can be applied to different roles within the organization, creating a more flexible pool of employees. Job-based pay structures, on the other hand, may discourage employees from developing new skills outside their current job description. Gain sharing incentive systems and employee stock ownership plans may also have benefits, but they do not directly relate to creating a more flexible pool of employees.

Question 15

To achieve horizontal fit,organizations should use the following HR practices together EXCEPT:
A)first-rate selection system.
B)training and development.
C)compensation.
D)moral testing.

Accepted Answer

The other three choices (A, B, and C) are effective HR practices that can contribute to achieving horizontal fit. However, moral testing is not commonly used as an HR practice and therefore is not necessary to achieve horizontal fit.

Question 16

According to a study by the Corporate Executive Board,engaged employees outperform average employees by _____.
A)10 percent
B)20 percent
C)33 percent
D)40 percent

Accepted Answer

The answer of According to a study by the Corporate...

Question 17

HR Scorecards can be used to diagnose:
A)short-term organizational efficiency.
B)long-term organizational efficiency.
C)competitive strategic alignment.
D)horizontal fit and vertical fit.

Accepted Answer

The answer of HR Scorecards can be used to diagnose:
A)short-term...

Question 18

To achieve vertical fit,organizations must first analyze all of the following EXCEPT:
A)competitive challenges.
B)organizational values.
C)other HR components.
D)employee concerns.

Accepted Answer

The answer of To achieve vertical fit,organizations must first analyze...

Question 19

According to a study by the Corporate Executive Board,engaged employees are _____ less likely to leave their organizations than highly disengaged employees.
A)24 percent
B)45 percent
C)66 percent
D)87 percent

Accepted Answer

The answer of According to a study by the Corporate...

Question 20

Which of the following would most likely help managers develop a strong relationship with a union in implementing high-performance work systems?
A)Relying on informal communication
B)Concentrating efforts on achieving all of the organization's objectives
C)Involving them early in the design process
D)Concentrating accountability for union relations with the top management

Accepted Answer

Involving the union early in the design process can help build trust and commitment to the high-performance work system. This collaborative approach can lead to a more positive relationship between management and the union. Relying on informal communication may not be effective in building a strong relationship, concentrating efforts solely on achieving organizational objectives may alienate the union, and concentrating accountability solely with top management may not involve those in direct contact with the union on a regular basis.

Quiz 16: Creating High-Performance Work Systems

Employment stability,team-based behaviors,and strategy-focused behaviors are used as part of an HR Scorecard to assess:

High-performance work systems help organizations develop and harness skills,knowledge,and abilities that are not equally available to all organizations.Which of the following criteria is described in the statement above?

What type of fit describes high-performance work systems that complement and reinforce one another?

High-performance work systems combine the talents of employees and rapidly deploy them in new assignments with maximum flexibility in order to focus on which of the following criteria?

Which type of training can be used by organizations to ensure that their employees develop a broader understanding of work processes performed by others around them rather than rely on just knowing their own jobs?

A recent Gallup study reported that firms with top engagement scores had _____ higher profitability.

The richest communication occurs:

____ is a pool of money employees can spend on capital improvements if a company meets its profitability goals.

High-performance work systems establish ways to increase innovation and efficiency,decrease costs,improve processes,and provide something unique to customers to focus on which of the following criteria?

In high-performance organizations,training is undertaken so that the employees:

Which of the following compensation systems does NOT focus employee efforts on outcomes that are beneficial to both themselves and the organization as a whole?

Efforts to design high-performance work systems in line with vertical fit issues such as competitive challenges and company values help in:

High-performance work systems are designed around team processes and capabilities that cannot be transported,duplicated,or copied by rival firms.Which of the following criteria is described in the statement above?

To create a more flexible pool of employees,managers should:

To achieve horizontal fit,organizations should use the following HR practices together EXCEPT:

According to a study by the Corporate Executive Board,engaged employees outperform average employees by _____.

HR Scorecards can be used to diagnose:

To achieve vertical fit,organizations must first analyze all of the following EXCEPT:

According to a study by the Corporate Executive Board,engaged employees are _____ less likely to leave their organizations than highly disengaged employees.

Which of the following would most likely help managers develop a strong relationship with a union in implementing high-performance work systems?