Question 1

The conflict management strategy that is easiest to implement is collaboration.

Accepted Answer

Because it can allow everyone to win, collaborating is often the best way for groups to handle conflict. Yet it can require a great deal of energy, patience, and imagination. Even when it is the ideal approach to managing conflict, it can also be the most time-consuming and laborious solution.

Question 2

Groupthink is most likely to occur under democratic leadership.

Accepted Answer

Groupthink is particularly likely to occur when a team has a strong, authoritarian leader, is composed of members with similar backgrounds, and is isolated from outside influence.

Question 3

After reaching an important decision, teams should meet a second time to make sure they do not have second thoughts.

Accepted Answer

Even after the team has made its decision, leaders should recommend that members meet once more to reconsider it and express any doubts or second thoughts they have. This will help the team to avoid groupthink.

Question 4

Teams working in the same office rarely rely upon virtual technologies for communication purposes.

Accepted Answer

Nearly all teams, including teams located in the same office, rely on virtual technologies for a substantial amount of their communication.

Question 5

Extraverts are more likely to express their opinions in virtual teams than they are in traditional teams.

Accepted Answer

Introverts generally feel more comfortable expressing opinions in virtual teams; extraverts generally feel more comfortable expressing opinions in traditional teams

Question 6

Virtual teams should choose a permanent leader to ensure the group continues moving toward its goals.

Accepted Answer

Team leaders should ensure frequent contact and communication to keep the team moving toward its goals. One strategy many virtual teams use is to periodically rotate team leaders. This helps energize the team and keeps team leaders from burning out. This strategy also helps develop leadership skills of team members.

Question 7

Most virtual teams emphasize camaraderie during meetings.

Accepted Answer

Most virtual teams focus on efficiency in meetings. This forces you to prepare carefully ahead of time and state your views precisely when you have the chance.

Question 8

Why is it important for teams to frequently discuss the set of values, norms, and goals they share?

Accepted Answer

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Question 9

Describe the features of team charters, and explain why they are important to ensuring teams live up to their values and responsibilities.

Accepted Answer

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Question 10

Explain the relationship between association and disassociation in teams and the pattern by which each of these processes occur.

Accepted Answer

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Question 11

Suppose that you are the team leader for a group that is evenly split between introverts and extraverts. Describe some of the steps you and your team could take to ensure that both personality types are given the best chance to succeed.

Accepted Answer

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Question 12

Think about a time in which you were the leader of a team at school or work. Describe your leadership style, and provide at least two examples of behaviors that exemplified the characteristics of a given style.

Accepted Answer

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Question 13

Explain the problems associated with groupthink, and then provide an example from your own life or from the news that illustrates the negative consequences of groupthink.

Accepted Answer

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Question 14

Suppose that you are part of a team of engineers working on a medical device that has the potential to save many lives. With the stakes this high, you recognize the importance of avoiding groupthink. Discuss three different techniques you could use to prevent groupthink from occurring.

Accepted Answer

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Question 15

Three types of listening skills commonly used by teams are informational listening, critical listening, and empathic listening. Describe three different scenarios, one for each type of listening, in which a specific listening style would help your team reach its goals.

Accepted Answer

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Question 16

Compare and contrast virtual teams and traditional teams. What features do they share, and how do they differ in their strengths and weaknesses?

Accepted Answer

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Question 17

Suppose that you have been assigned as the team leader on a research project, and your team consists of experts from around the United States. Since your team lives and works in different parts of the country, you will be conducting virtual meetings. Describe at least three strategies you and your teammates can use to ensure your meetings are effective and productive.

Accepted Answer

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Quiz 6: Effective Team Communication