DialogTech provides neural network-driven marketing analytics solutions to manage customer inbound call centers. The collected data includes incoming caller objectives, interactions between the callers and salespersons, and assessment of conversation outcomes. This example from the text illustrates the use of neural network technology to
A) generate personalized content.
B) categorize customers.
C) predict lead scoring.
D) build a dataset.

Question

Quizplus · Accepted Answer

Neural networks in this context are used to analyze interactions and outcomes to predict lead scoring, which helps in assessing the potential of a caller to become a customer.

DialogTech Provides Neural Network-Driven Marketing Analytics Solutions to Manage Customer