Question 1

Papertime Company uses a matrix structure within its organization. Which example best describes this time of departmental arrangement?

Accepted Answer

DA matrix structure is characterized by employees reporting to multiple managers for different roles or projects. In choice A, the accountant reports to both a functional manager (VP of accounting) and a project manager (from the product development team), which is a hallmark of a matrix structure. Choice D also represents a matrix structure, where employees from different departments (finance, marketing, and IT) collaborate on a project, likely reporting to both their department heads and the project leader.

Question 2

What is the best description of an action team?

Accepted Answer

Action teams are characterized by tasks that require a high degree of coordination among members who have specialized training, often found in contexts like emergency services, surgical teams, or sports teams, where precise teamwork and expertise are critical.

Question 3

Channel Sales Company wants to review its market for new product opportunities and potential threats to the company. The Board asks for volunteers to form a team to analyze the market and provide feedback at the next quarterly meeting. The team that the Board created can best be described as a(n) ________ team.

Accepted Answer

An advice team is formed to analyze specific problems or opportunities and provide recommendations or feedback, which aligns with the task of analyzing the market for new product opportunities and potential threats.

Question 4

Daynte Company is creating a new, cutting-edge mobile application for its customers. The company has formed a temporary team made up of developers to work through the initial technology limitations it is encountering. What kind of team would be most appropriate in this situation?

Accepted Answer

Project teams are formed for a specific purpose or project and are disbanded once the project is completed. In this case, Daynte Company has formed a temporary team to work on the development of a new mobile application, which fits the definition of a project team.

Question 5

Fit-Now Athletics is planning to move out of the personal training arena and is ready to begin manufacturing its new exercise cross-trainer equipment. Which type of team would be most appropriate for this new endeavor?

Accepted Answer

The answer of Fit-Now Athletics is planning to move out...

Question 6

What would be the best example of a project team within an organization?

Accepted Answer

The answer of What would be the best example of...

Question 7

Natasha and Sam are accountants with Spice Shack Kitchen Additives. They are part of a team that includes two marketing specialists and two IT specialists. The team works on projects and can create their own schedules while also planning their day-to-day work. What kind of team does this best represent?

Accepted Answer

This team is cross-functional because it includes members from different specialties (accounting, marketing, IT) and is self-managed, meaning the team members plan their own schedules and day-to-day work without direct supervision.

Question 8

Switch Manufacturing is creating a cross-functional, self-managed team to work on various corporate initiatives. How would Switch most likely benefit by creating the team?

Accepted Answer

The answer of Switch Manufacturing is creating a cross-functional, self-managed...

Question 9

Ignatius is a software engineer with Total Insurance Administration Company. He was recently added to a team of specialists from marketing, finance, and production. The team has been responsible for a series of new product developments. Ignatius is pleased to be part of this team as they have the autonomy to make decisions on their own. Ignatius is working on a ________ team.

Accepted Answer

Ignatius is part of a team that includes specialists from various departments (marketing, finance, and production), which makes it cross-functional. Additionally, the team has the autonomy to make decisions on their own, indicating that it is self-managed.

Question 10

What would be the most important consideration when creating a cross-functional, self-managed work team?

Accepted Answer

Including a broad spectrum of employee specialties and expertise is crucial for a cross-functional, self-managed team to ensure diverse perspectives and skills are represented, enabling the team to handle various aspects of a project independently.

Question 11

Key West Company wants to be able to hire top technical talent regardless of location while saving on overhead costs related to travel expenses. What type of structure would be best suited to help Key West meet their goal?

Accepted Answer

A virtual structure would best suit Key West Company's goal of hiring top technical talent regardless of location while saving on overhead costs related to travel expenses, as it allows for remote work and collaboration.

Question 12

Which is the best example of a company that could be classified as a virtual organization?

Accepted Answer

A virtual organization is characterized by outsourcing non-core functions to external vendors, which is exemplified by the shipping company outsourcing its accounts receivable processing.

Question 13

What is the end result in the basic model of motivation?

Accepted Answer

The answer of What is the end result in the...

Question 14

X7 Manufacturing offers pay raises and promotions to help motivate its employees. The raises and promotions represent the ________ element in the model of motivation.

Accepted Answer

Raises and promotions are considered external motivators provided by the employer to encourage employees to achieve certain goals or performance levels, fitting the definition of rewards in the model of motivation.

Question 15

JCB Company wants to motivate its assembly team to by providing a bonus each time they exceed established production goals. ________ represents the behaviors definition included in the model of motivation.

Accepted Answer

Production output represents the behaviors definition in the model of motivation as it is the measurable result of the team's efforts that the company wants to influence through bonuses.

Question 16

What is the best example of an extrinsic reward?

Accepted Answer

Salary is an example of an extrinsic reward because it is a tangible reward given by an external party, typically an employer, for performing a job or task. Extrinsic rewards are external to the work itself and often include things like money, prizes, or awards.

Question 17

The leadership team at Recon Production Works makes it a point to regularly compliment and thank employees for their accomplishments and achievements. Which type of reward is the leadership team utilizing?

Accepted Answer

The answer of The leadership team at Recon Production Works...

Question 18

Fausto is a project manager and is more motivated by the pride he feels upon completion of a project rather than by the salary and benefits he receives for his work. Fausto is more motivated by ________ rewards.

Accepted Answer

Intrinsic rewards are those that come from within an individual, such as personal satisfaction or pride in one's work, which aligns with Fausto's source of motivation.

Question 19

Sappo's Sandal Company want to improve its employee rewards program to enhance performance. After conducting research, the company decides to focus its attention on implementing a new performance review, compensation, and promotion program. Which type of reward does this represent?

Accepted Answer

The new performance review, compensation, and promotion program represents extrinsic rewards because it involves tangible rewards given by the employer to the employee, such as salary increases, bonuses, and promotions, which are external to the work itself.

Question 20

Timbre Pharmaceuticals wants its employees to believe that their work is making a difference to the organization. Senior leadership holds weekly employee meetings where they share stories about how their products positively impact and enrich the lives of customers. This is an example of ________, a(n) ________ reward.

Accepted Answer

This is an example of purpose, which is considered an intrinsic reward. Intrinsic rewards are internal to the individual and are typically derived from the work itself or the outcomes of the work, such as a sense of purpose or accomplishment. In this case, sharing stories about the positive impact of their work gives employees a sense of purpose and fulfillment that comes from within, rather than from external rewards like money or promotions.

Quiz 11: Human Resource Management and Labor Relations