Customers are primarily concerned with ______________
A) communicatio n, courtesy, and credibility of the sales person
B) competence, courtesy, and security of the sales person
C) competence, responsiveness, and reliability of the sales person
D) communication, responsiveness, and cleverness of the sales person
Correct Answer:
Verified
Q5: Service Assurance is _
A)con?dence with customer
B)customer has
Q6: What are the three C'c of TQM?
A)cultural,
Q7: _ is not a process tools for
Q8: Processes that operate with "six sigma quality"
Q9: _ are used in six sigma
A)black belt
B)green
Q11: Assured quality is necessary for building customer
Q12: "Quality is de?ned by the customer" is
A)an
Q13: Deming's 4 step cycle for improvement is_
A)plan,
Q14: In Six Sigma, a is de?ned as
Q15: Quality practices must be carried out _
A)at
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