________ services include services such as data processing, printing, and mail.
A) Tangible
B) External
C) Internal
D) Intangible
E) Discrete
Correct Answer:
Verified
Q4: Services that individuals do not choose to
Q8: The heterogeneous nature of services means that
Q13: Services that we actively seek out and
Q17: _ refers to the professionalism of the
Q18: _ service attributes cannot be inventoried or
Q46: _ shows the difference between service delivery
Q48: _ shows the difference between actual customer
Q51: Gap 4 shows the difference between _.
A)
Q52: The two parts of the SERVQUAL survey
Q56: _ shows the difference between expected service
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