________ shows the difference between actual customer expectations and management's idea or perception of customer expectations.
A) Gap 1
B) Gap 2
C) Gap 3
D) Gap 4
E) Gap 5

Name: ________ shows the difference between actual customer expectations and management's idea or perception of customer expectations. A) Gap 1 B) Gap 2 C) Gap 3 D) Gap 4 E) Gap 5
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Question

Quizplus · Accepted Answer

Gap 1 represents the difference between what customers expect and what management perceives those expectations to be.

________ Shows the Difference Between Actual Customer Expectations and Management's