According to Garvin's ________ definition of quality, quality is conformance to the design specifications.
A) transcendent
B) manufacturing-based
C) user-based
D) product-based
E) value-based

Question

Quizplus · Accepted Answer

Garvin's definition of quality falls under the manufacturing-based view, where quality is defined as conformance to design specifications. This view emphasizes the importance of controlling and improving the production process to ensure that the product meets the intended design and meets customer expectations.

According to Garvin's ________ Definition of Quality, Quality Is Conformance