Which of the following choices correctly matches one of Garvin's dimensions of quality with its definition?
A) reliability-refers to the efficiency with which a product achieves its intended purpose
B) serviceability-the ease of repair of a product
C) conformance-the degree to which a product tolerates stress or trauma without failing
D) performance-subjective sensory characteristics such as taste, feel, sound, look, and smell
E) aesthetics-refers to the propensity for a product to perform consistently over its useful design life
Correct Answer:
Verified
Q11: _ is the ease of repair for
Q12: Reliability is perhaps the most traditional dimension
Q13: _ is based on customers' opinion of
Q14: The advantage of the conformance definition of
Q15: _ is the degree to which a
Q17: _ are subjective sensory characteristics such as
Q18: _ is the willingness of the service
Q19: In the context of service quality, _
Q20: _ refers to the propensity for a
Q21: Which of the following is a downstream
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