Garvin's ________ definition of quality states that if the customer is satisfied, the product has good quality.
A) product-based
B) user-based
C) value-based
D) manufacturing-based
E) transcendent

Question

Quizplus · Accepted Answer

Garvin's user-based definition of quality focuses on the perception of the customer. In this definition, quality is determined by how well the product meets the customer's needs and expectations. Therefore, if the customer is satisfied, the product is considered to have good quality.

Garvin's ________ Definition of Quality States That If the Customer