Question 1

A good way for the receiver to provide feedback to the sender to ensure that the communicated message was understood correctly is via active listening.

Accepted Answer

Active listening involves the receiver actively engaging with the sender to ensure that the message has been understood correctly. This can include asking questions, paraphrasing the message, and providing feedback. Therefore, active listening can be a good way for the receiver to provide feedback to the sender to ensure that the communicated message was understood correctly.

Question 2

The ability to shape the meaning of a subject, and judge its character and significance, is known as ______.

Accepted Answer

Framing refers to the way in which information is presented or framed to shape people's perceptions and interpretations of it. It allows the presenter to shape the meaning and significance of a subject, often with the goal of influencing opinions or actions. Active listening, nonverbal communication, and strategic leadership are all important skills, but they do not specifically refer to the ability to shape the meaning of a subject.

Question 3

The grapevine is always negative.

Accepted Answer

The grapevine can be both positive and negative. It depends on the nature of the information being passed on and the perspective of the individuals receiving it. However, it is true that negative information tends to spread more quickly and have a greater impact on organizations.

Question 4

Research has shown that the first 5 minutes of a conversation are not as important as all of the rest of the time of the conversation.

Accepted Answer

This statement is false. The first 5 minutes of a conversation are crucial for setting the tone, building rapport, and establishing a connection with the other person. This can be especially important in business or networking situations. However, it is also important to maintain engagement and a productive conversation throughout the entire duration.

Question 5

Organizational communication has been referred to as the social glue that ties organizations together.

Accepted Answer

Organizational communication plays a critical role in connecting individuals within an organization, facilitating cooperation, and achieving common organizational goals. It helps to establish a culture and create a sense of community within the workplace. Therefore, it can be considered as the social glue that binds organizations together.

Question 6

When experiencing unfair treatment at work, employees will keep silent about half of the time.

Accepted Answer

The answer of When experiencing unfair treatment at work, employees...

Question 7

Leaving a poorly planned meeting, Ryan says, "That was so helpful" as he rolls his eyes and shakes his head. Ryan is using ______ to express his opinion that the meeting was ineffective.

Accepted Answer

Ryan's eye-roll and head shake are nonverbal cues that contradict his verbal statement. This is an example of nonverbal communication used to express his opinion that the meeting was not helpful.

Question 8

Which of the following was found as the number one type of incident to which respondents reported remaining silent?

Accepted Answer

According to the given information, experienced unfair treatment was found as the most common type of incident to which respondents reported remaining silent. Therefore, option B is the correct choice.

Question 9

Noise only exists on the sender's part of the communication process.

Accepted Answer

Noise can also be present on the receiver's end or during the transmission process itself. It can be caused by external factors such as interference, static, or distortion in the communication channel.

Question 10

Leaders create a frame of reference for employees particularly during times of ______.

Accepted Answer

During times of organizational change, employees may become uncertain or anxious about the future direction of the company, their job security, or their roles and responsibilities. Leaders can help alleviate these concerns by providing clear communication, direction, and solutions for moving forward. Creating a frame of reference helps employees understand how they fit into the bigger picture and how their work contributes to the success of the organization. While turnover, harassment, and hiring may also require leadership attention, they do not necessarily require the creation of a frame of reference in the same way that organizational change does.

Question 11

Communication skills are essential for a leader to be effective because leaders manage ______ for their followers.

Accepted Answer

Leaders need to be able to effectively communicate the meaning and purpose of their vision or goals to their followers. Without strong communication skills, the leader may not be able to effectively convey their message and garner support from their team. Additionally, communication also involves active listening, which allows leaders to better understand the concerns and ideas of their followers.

Question 12

______ is the creation and maintenance of organizational systems that result in organized action toward goals.

Accepted Answer

Strategic leadership involves creating and maintaining systems within an organization that help to align and coordinate efforts toward achieving specific goals. This includes designing organizational structures, establishing communication protocols, setting priorities, and providing resources and support to team members. Effective strategic leadership is essential for ensuring that all members of the organization are working together in a cohesive and productive way.

Question 13

The words spoken convey the highest percentage of meaning when it comes to face-to-face communication.

Accepted Answer

Non-verbal cues such as facial expressions, gestures, and tone of voice play a significant role in conveying meaning in face-to-face communication, often more than the words themselves.

Question 14

In conversations with her employees, Cynthia is managing meaning by using talk to get followers to act by using metaphors, jargon, and stories in her communication. Which of the following best describes Cynthia's communication?

Accepted Answer

Cynthia is using framing techniques to manage meaning in her communication, such as metaphors, jargon, and stories. Framing involves using language and communication to shape and influence how others perceive or interpret a message or situation.

Question 15

The message in the communication process is always written or spoken words.

Accepted Answer

The message in the communication process can be conveyed through various modes such as nonverbal cues, gestures, facial expressions, tone of voice, images, and symbols, in addition to written or spoken words.

Question 16

Which of the following is the intentional withholding of meaningful information from management, which includes asking questions, expressing concerns, and offering suggestions?

Accepted Answer

The intentional withholding of meaningful information from management is referred to as silence. Silence can occur due to various reasons such as fear of retaliation, lack of trust in management, or feeling that one's input won't be valued or acted upon. This can lead to a lack of open communication and potentially hinder the organization's success. Upward communication refers to the flow of communication from employees to managers, and voice refers to the expression of concerns and suggestions. E-harassment refers to online harassment or cyberbullying.

Question 17

E-mail has become a primary mode for communication in organizations.

Accepted Answer

E-mail has indeed become a primary mode for communication in organizations, as it allows for quick and efficient communication between individuals or groups regardless of their location.

Question 18

Which of the following refers to the participation of employees in influencing organizational decisions?

Accepted Answer

"Voice" refers to the participation of employees in influencing organizational decisions.

Question 19

______ is a barrier to organizational change and compromises the ability to hear different points of view on important organizational matters.

Accepted Answer

Withholding information refers to intentionally withholding important information or feedback, which can hinder organizational change and limit the ability to hear different perspectives. Input, downward communication, and voice are all related to communication within an organization and are not necessarily barriers to change on their own.

Question 20

The star or all-channel communication network is the most centralized of the communication network shapes.

Accepted Answer

The answer of The star or all-channel communication network is...

Quiz 12: Organizational Communication