Question 1

Which conflict resolution style is considered the best?

Accepted Answer

The best conflict resolution style depends on the situation. Different conflicts may require different styles. For example, avoiding may be the best option for a minor conflict, while compromising may be necessary for a more significant conflict where both parties need to be satisfied. Dominating may be necessary in situations that require quick decision-making or in emergencies, but it can damage relationships in the long run. Overall, it is important to assess each conflict individually and choose the most appropriate resolution style.

Question 2

All of the following are true regarding conflict in teams except ______.

Accepted Answer

Moderate levels of relationship conflict typically do not improve team performance; instead, they can lead to personal animosities and hinder team cohesion. Moderate levels of task conflict, however, can be beneficial as they encourage diverse viewpoints and solutions.

Question 3

All of the following are true regarding conflict in teams except ______.

Accepted Answer

Moderate task conflict can actually enhance creativity in a team by encouraging the exploration of new ideas and perspectives. Therefore, all options except C are true regarding conflict in teams.

Question 4

Which of the following is defined as calling in a neutral third party to attempt to resolve the conflict?

Accepted Answer

Conciliation is the process of calling in a neutral third party to attempt to resolve a conflict between two parties. The conciliator works with both parties to find a mutually acceptable solution.

Question 5

The strength of the compromising conflict-handling style is ______.

Accepted Answer

Compromising involves each party giving up something to reach a mutually acceptable solution, ensuring that everyone gets something, which is its main strength.

Question 6

The strength of the dominating conflict-handling style is ______.

Accepted Answer

The dominating conflict-handling style is characterized by assertiveness to achieve one's own goals without seeking to cooperate with the other party, making it quick and relatively easy compared to styles that require more collaboration or negotiation.

Question 7

Which of the following is defined as methods to resolve conflict that both parties agree to without involving litigation?

Accepted Answer

Alternative dispute resolution refers to methods of resolving conflict that both parties agree to without involving litigation, such as mediation or arbitration. Ombudsing, conciliation, and peer review are all specific types of alternative dispute resolution, but not the overall definition itself.

Question 8

Frances has a compromising conflict-handling style. All of the following are true of her style except ______.

Accepted Answer

Compromising involves both parties giving up something to reach a solution that is mutually acceptable but not necessarily the best possible outcome. This means that both parties are likely to have some degree of dissatisfaction with the compromise, which contradicts option C. Instead, compromising is appropriate when both parties have moderately important goals and can make concessions to reach an agreement. Option A is a correct description of Frances's approach. Option B is also correct - compromising may be the best solution when there is no clear win-win solution and both parties have strong views. Option D is plausible, but not necessarily true, as there may be other conflict-handling approaches that could work in a situation where both parties have equal power.

Question 9

Which of the following is not one of the questions a leader should ask when attempting to resolve a conflict?

Accepted Answer

While it may be beneficial for a leader to understand how conflicts were handled in the past, it is not a vital question to ask when attempting to resolve a conflict. The other three questions are more relevant and directly related to the conflict at hand.

Question 10

The shape of the relationship between task conflict and team performance is generally which of the following?

Accepted Answer

The shape of the relationship between task conflict and team performance is generally inverted U-shaped. This means that as task conflict increases, team performance also improves up to a certain point, after which further increases in task conflict lead to a decline in team performance. This is because low levels of task conflict can lead to groupthink and complacency, while high levels of task conflict can lead to polarization and dysfunction within the team.

Question 11

Jara has an obliging conflict-handling style. All of the following are true of her style except ______.

Accepted Answer

The statement "problems generally take a long time to solve" is not necessarily true of Jara's obliging conflict-handling style. Her style involves giving in or accommodating the other party's wishes, which may lead to quick resolution of the conflict.

Question 12

Which of the following is not a commonly used alternative dispute resolution approach as mentioned in the text?

Accepted Answer

Peer review, ombudsman, and conciliation are all mentioned as commonly used alternative dispute resolution approaches in the text. Counseling is not mentioned as an ADR approach in the text.

Question 13

The strength of the integrating conflict-handling style is ______.

Accepted Answer

The integrating conflict-handling style is known as the win-win approach as it results in a mutually beneficial solution and resolves the conflict for the long term.

Question 14

Tran read a recent study focusing on self-managed work teams that improve or maintain top performance over time. Which of the following is not one of the conflict resolution strategies that these types of teams engage in?

Accepted Answer

Assigning work based on volunteering, default, or convenience is not a conflict resolution strategy, but rather a method of distributing work. The other options are conflict resolution strategies that promote communication, collaboration, and problem-solving among team members.

Question 15

Carol has a dominating conflict-handling style. All of the following are true of her style except ______.

Accepted Answer

This statement is false. A dominating conflict-handling style is characterized by low concern for the concerns of others and high concern for one's own interests. This style often produces resentment among those affected by the decisions made by the person with this style. Option A, C, and D are all true of a dominating conflict-handling style.

Question 16

The strength of the obliging conflict-handling style is ______.

Accepted Answer

The obliging conflict-handling style is characterized by a high concern for the other party and a low concern for oneself. It is often used when the issue is more important to the other party or when maintaining the relationship is a priority, making choice B the correct answer. This style may involve giving in to the other party's demands or making concessions, especially in situations where one is unsure of their stance or recognizes the high importance of the issue to the other party.

Question 17

Donna is a person who hears grievances on an informal basis and attempts to resolve them. Donna can best be described as a(n) ______.

Accepted Answer

An ombudsman is a person who hears complaints and grievances on an informal basis and attempts to resolve them. They are typically neutral and independent parties who work to find solutions to problems. A mentor is someone who provides guidance and advice to others, typically in a professional or educational setting. An ambassador is a high-ranking official who represents a government or organization in a foreign country. A judge is a legal professional who presides over court proceedings and makes legal decisions.

Question 18

Dylan and Kelly are having intense relationship conflict. Their leader, Brandon, intervenes to resolve the conflict. Which of the following best describes Brandon's actions?

Accepted Answer

Brandon is facilitating the resolution of the conflict between Dylan and Kelly by guiding them in finding a common ground and coming up with a solution that works for both parties.

Question 19

Jefferson has an avoiding conflict-handling style. All of the following are true of this style except ______.

Accepted Answer

The avoiding conflict-handling style does not necessarily mean that pretending conflict does not exist will help it go away. In fact, avoiding conflict can sometimes escalate the situation or lead to resentment.

Question 20

Which of the following is defined as a panel of a grievant's peers that hears the concern and attempts to resolve it?

Accepted Answer

A panel of a grievant's peers that hears the concern and attempts to resolve it is known as peer review. The other options (jury, ombudsmen, and sounding board) do not accurately describe this process.

Quiz 11: Managing Conflict and Negotiation

Which conflict resolution style is considered the best?

All of the following are true regarding conflict in teams except ______.

All of the following are true regarding conflict in teams except ______.

Which of the following is defined as calling in a neutral third party to attempt to resolve the conflict?

The strength of the compromising conflict-handling style is ______.

The strength of the dominating conflict-handling style is ______.

Which of the following is defined as methods to resolve conflict that both parties agree to without involving litigation?

Frances has a compromising conflict-handling style. All of the following are true of her style except ______.

Which of the following is not one of the questions a leader should ask when attempting to resolve a conflict?

The shape of the relationship between task conflict and team performance is generally which of the following?

Jara has an obliging conflict-handling style. All of the following are true of her style except ______.

Which of the following is not a commonly used alternative dispute resolution approach as mentioned in the text?

The strength of the integrating conflict-handling style is ______.

Tran read a recent study focusing on self-managed work teams that improve or maintain top performance over time. Which of the following is not one of the conflict resolution strategies that these types of teams engage in?

Carol has a dominating conflict-handling style. All of the following are true of her style except ______.

The strength of the obliging conflict-handling style is ______.

Donna is a person who hears grievances on an informal basis and attempts to resolve them. Donna can best be described as a(n) ______.

Dylan and Kelly are having intense relationship conflict. Their leader, Brandon, intervenes to resolve the conflict. Which of the following best describes Brandon's actions?

Jefferson has an avoiding conflict-handling style. All of the following are true of this style except ______.

Which of the following is defined as a panel of a grievant's peers that hears the concern and attempts to resolve it?