If a reasoned,nondefensive response generates continued and unreasonable user-generated content from that same source,it is best for the organization to delete it.

Question

Quizplus · Accepted Answer

Deleting user-generated content can escalate the situation and damage the organization's reputation. It's often better to address the issue transparently or ignore it if it doesn't violate any policies.

If a Reasoned,nondefensive Response Generates Continued and Unreasonable User-Generated Content