IT Operations Management is tasked with performing the day-to-day activities to keep the infrastructure operational. Where are the performance standards defined?
A)Service Design
B)Service Operation
C)Service Transition
D)IT Operations Management

Question

Quizplus · Accepted Answer

The performances standards used by IT Operations Management to perform the day-to-day activities to keep the infrastructure operational are defined in Service Design.
Key Takeaway: IT Operations Management role includes maintaining the "status quo", constantly assessing operations to seek ways to improve services while lowering costs, and ensuring the correct technical resources are engaged quickly to diagnose and resolve any failures. IT Operations Management also provides IT Operations Control (staffing and execution) and Facilities Management (the physical IT environment).

IT Operations Management Is Tasked with Performing the Day-To-Day Activities