Which of the following definitions best describes the Call Centre service desk type?
A)Moderate first-time resolution rate
B)High first-time resolution rate
C)Low fist-time resolution rate
D)A wide variety of services offered

Question

Quizplus · Accepted Answer

High first-time resolution rate best describes the Call Centre service desk type.
Key Takeaway: A service desk type is referred to by its skill level and first-time resolution rate. A Call Centre is also characterized by a high call volume. A Help Desk service desk type has a moderate first-time resolution rate and handles is designed with managing incidents. A Service Desk service desk type has a high first-time resolution rate and provides a wide range of services.

Which of the Following Definitions Best Describes the Call Centre