Trisha's manager told her that while her job performance was strong, she needed to go above and beyond what is listed in the job description. Trisha's manager is talking about which of the following outcome variables?
A) work-related attitudes
B) organizational citizenship behaviors
C) motivation
D) employee withdrawal

Question

Quizplus · Accepted Answer

Organizational citizenship behaviors (OCBs) are discretionary behaviors that are not part of the formal job description but contribute to the overall effectiveness of the organization. Going above and beyond the job description is a common example of OCBs. Trisha's manager is asking her to exhibit OCBs by taking on additional responsibilities and contributing more to the organization.

Trisha's Manager Told Her That While Her Job Performance Was