Customer Relationship Management (CRM)is an example of a cross-functional system.
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Q1: Order entry is usually found in the
Q3: Independent, isolated systems are good for making
Q5: Most organizations today have a mixture of
Q8: With functional silos, management must query separate
Q10: Cross-functional systems facilitate work of a single
Q12: Customer service is typically part of the
Q14: The operations function handles order entry and
Q16: One way to gain competitive advantage using
Q17: Functional silos are designed to work independently
Q20: Using MIS, one way to gain competitive
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