Owning feeling is probably more important in crisis intervention because of the need to be directive.
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Q14: Sympathy and empathy are essentially the same
Q15: As odd and paradoxical as it may
Q16: "We" statements are an excellent way to
Q17: Communicating genuineness means talking about yourself as
Q19: Distancing is a technique the worker can
Q20: "Tell me more "is an open lead
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Q22: The level of action on the part
Q23: All of the following are good rules
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