Question 1

The most highly recommended way of resolving conflict is:
A) confrontation and problem solving.
B) image exchanging.
C) disarming the opposition.
D) role playing.

Accepted Answer

Confrontation and problem solving is the most recommended way of resolving conflict because it involves openly discussing the issue and finding a mutually beneficial solution. This approach is often seen as the most respectful and effective way to address conflicts.

Question 2

Conflict occurs whenever:
A) you secretly dislike another person.
B) two sets of demands are incompatible.
C) you deal with co-workers.
D) your job is demanding.

Accepted Answer

Conflict arises when two sets of demands are incompatible, causing tension and disagreement between individuals or groups. Secretly disliking someone or having a demanding job may contribute to conflict, but they are not necessarily the main cause. Dealing with co-workers may also lead to conflict, but again, it is not the only factor.

Question 3

Cynthia and Chuck argue over who gets to use the new personal computer. Their conflict is best classified as:
A) differences in goals.
B) personal differences.
C) competition over limited resources.
D) conflict-prone job duties.

Accepted Answer

Cynthia and Chuck are in conflict over the use of a limited resource, which is the new personal computer.

Question 4

A _____________is a small, semiconscious message we send with a powerful impact on the receiver.
A) microinequity
B) macroimnquity
C) mezzoinequity
D) exoinequity

Accepted Answer

The answer of A _____________is a small, semiconscious message we...

Question 5

__________, religion, and gender are three of the major factors that lead to clashes in viewpoints.
A) Ethnicity
B) Race
C) Social Class
D) Sexual orientation

Accepted Answer

The answer of __________, religion, and gender are three of...

Question 6

Sexual harassment has occurred when:
A) a coworker asks you out on a date.
B) your boss comments that you look very nice today.
C) you agree to meet your boss for dinner to discuss work because you want him to recommend you for a promotion.
D) your coworker continues to put his arm around you and comment on how nice you would look in a bathing suit even after you have asked him to stop it.

Accepted Answer

Sexual harassment includes unwanted and persistent sexual advances or comments that create a hostile or offensive work environment. In this scenario, the coworker's actions fall under sexual harassment as they are unwanted and persistent, despite being asked to stop. The other options do not necessarily fall under sexual harassment, as asking someone out on a date or commenting on someone's appearance may not be unwanted or persistent, and meeting with a boss to discuss work does not necessarily involve sexual advances or comments.

Question 7

The aftermath of extreme conflict may have high financial and ___________ costs
A) Emotional
B) Physical
C) Mental
D) Employment

Accepted Answer

Extreme conflict often leads to emotional distress and trauma, resulting in high emotional costs.

Question 8

The easiest way to deal with sexual harassment is to:
A) file a formal complaint at the first hint of harassment.
B) avoid all company functions where alcohol is served.
C) keep a plaque on your desk listing the various types of sexual harassment.
D) speak up before it becomes serious.

Accepted Answer

Speaking up before the situation escalates is often the most effective way to deal with sexual harassment. By addressing it early on, the perpetrator is made aware that their behavior is not acceptable and the victim can potentially prevent the situation from becoming more severe. Filing a formal complaint or avoiding company functions may not always be feasible and keeping a plaque on your desk will not necessarily deter perpetrators.

Question 9

The Canadian Human Rights Act prohibits:
A) sexual harassment only.
B) all harassment.
C) vandalism.
D) criminal behaviour.

Accepted Answer

The Canadian Human Rights Act prohibits all harassment, not just sexual harassment. This includes harassment based on factors such as race, gender, religion, age, disability, and sexual orientation. The Act is designed to protect individuals from discrimination and harassment in areas such as employment, housing, and services available to the public.

Question 10

An example of sexual harassment would be:
A) smiling at a member of the opposite sex.
B) threatening the loss of a job if the person doesn't perform their work properly.
C) sending letters with feedback on work performance.
D) decorating a work area with pictures of nude people.

Accepted Answer

Decorating a work area with pictures of nude people is an example of sexual harassment as it creates a hostile and uncomfortable work environment for others. It is a form of sexual objectification and is not appropriate in a professional setting. The other options listed are not considered sexual harassment.

Question 11

Allowing too much room for negotiation violates the tactic called:
A) begin with a plausible demand or offer.
B) make small concessions gradually.
C) play hard to get.
D) allow for face saving.

Accepted Answer

Allowing too much room for negotiation goes against the tactic of beginning with a plausible demand or offer. This tactic involves setting a reasonable starting point that allows for some negotiation but also shows that you value what you are negotiating for. By giving too much room for negotiation, you risk losing credibility and showing that you don't really value what you're negotiating for.

Question 12

A win-win outcome to a conflict is achieved by:
A) "taking no prisoners" during the negotiations.
B) finding a solution that meets everyone's needs.
C) finding a way to win all your demands.
D) finding a way to beat your opponent this time and also set up a win for next time.

Accepted Answer

A win-win outcome in a conflict means both parties have their needs met. "Taking no prisoners" or trying to win all your demands may lead to a win-lose scenario and create further conflict in the future. The focus should be on finding a mutually beneficial solution.

Question 13

Alternative dispute resolution involves:
A) talking about conflicts that have nothing to do with the real problem.
B) finding alternative methods to get the other party to do what you want.
C) hiring a professional enforcer to make the other party cooperates.
D) hiring a professional mediator to help find a mutually agreeable solution.

Accepted Answer

Alternative dispute resolution involves finding a mutually agreeable solution, which can be facilitated by a professional mediator. Options A and B do not involve resolving the conflict, while option C suggests the use of force which is not a viable solution.

Question 14

The technique, "disarm the opposition," assumes that:
A) the other side has less power than you.
B) the other side has very little power.
C) you have done something wrong.
D) you are completely innocent.

Accepted Answer

The technique "disarm the opposition" involves acknowledging or admitting to some fault or wrongdoing to reduce hostility and make the other side more receptive.

Question 15

All of the following are possible positive effects of conflict except:
A) talents and abilities may emerge in response to conflict.
B) wasted time and energy is spent due to conflict.
C) the parties may become more united.
D) conflict can satisfy a number of psychological needs.

Accepted Answer

Wasted time and energy is a negative effect of conflict, not a positive one. The other three choices (A, C, and D) are all possible positive effects of conflict.

Question 16

A co-worker annoys you by frequently asking you how to carry out certain functions on a computer. To use the technique cognitive restructuring, you would say to yourself:
A) "It's fun being annoyed."
B) "Why worry? I'll soon find a way to get even."
C) "Teaching another person is a learning experience for me."
D) "1 will breathe deeply each time I deal with this computer-illiterate."

Accepted Answer

By using cognitive restructuring, you are trying to change your negative thoughts into positive ones. Choice C helps to reframe the situation as an opportunity for personal growth and learning.

Question 17

Prolonged conflict can become detrimental to your health because:
A) it can become a type of stress.
B) it's emotionally draining.
C) yelling is not good for you.
D) it can lead to a loss of a much-desired promotion.

Accepted Answer

The answer of Prolonged conflict can become detrimental to your...

Question 18

____________ families are particularly hard hit by competing work and family demands.
A) Dual earners without kids
B) Single income with kids
C) Two-wage-earner
D) Single income with no kids

Accepted Answer

Two-wage-earner families, also known as dual-career families, face the challenge of balancing work responsibilities with domestic duties, childcare, and other family obligations. This can be particularly stressful and demanding, as both partners are typically employed and may have demanding jobs. The other options, A) Dual earners without kids and D) Single income with no kids, do not face the same level of competing work and family demands, while B) Single income with kids may face its own set of challenges but does not necessarily involve competing work demands.

Question 19

A(n)_____________ is an antagonistic relationship between two people based on differences in personal attributes, preferences, interests, values, and styles.:
A) aggressive/dominant
B) conflict over scarce resources
C) differences in values
D) personality clash

Accepted Answer

A personality clash refers to a situation where two people have a negative interaction due to differences in their personal attributes, preferences, interests, values, and styles. It can result in an antagonistic relationship where the parties involved experience tension and conflict. Options A, B, and C may contribute to a personality clash, but they do not fully capture its meaning.

Question 20

Which of the following is NOT a characteristic of sexual harassment?
A) The encounters must be unsolicited and unwelcome to the complainant.
B) The conduct continues despite the complainant's protests, or if it does stop, there are negative employment consequences, such as being denied a promised promotion.
C) People falling in love and going out on a date.
D) Any perceived cooperation by the complainant must be due to employment-related threats or promises.

Accepted Answer

Sexual harassment involves unwanted and unwelcome behavior. People falling in love and going out on a date is a consensual act which is not within the scope of sexual harassment.

Quiz 9: Handling Conflict and Being Assertive

The most highly recommended way of resolving conflict is:

Conflict occurs whenever:

Cynthia and Chuck argue over who gets to use the new personal computer. Their conflict is best classified as:

A _____________is a small, semiconscious message we send with a powerful impact on the receiver.

__________, religion, and gender are three of the major factors that lead to clashes in viewpoints.

Sexual harassment has occurred when:

The aftermath of extreme conflict may have high financial and ___________ costs

The easiest way to deal with sexual harassment is to:

The Canadian Human Rights Act prohibits:

An example of sexual harassment would be:

Allowing too much room for negotiation violates the tactic called:

A win-win outcome to a conflict is achieved by:

Alternative dispute resolution involves:

The technique, "disarm the opposition," assumes that:

All of the following are possible positive effects of conflict except:

A co-worker annoys you by frequently asking you how to carry out certain functions on a computer. To use the technique cognitive restructuring, you would say to yourself:

Prolonged conflict can become detrimental to your health because:

____________ families are particularly hard hit by competing work and family demands.

A(n) _____________ is an antagonistic relationship between two people based on differences in personal attributes, preferences, interests, values, and styles.:

Which of the following is NOT a characteristic of sexual harassment?