Question 1

What does the acronym ASE represent?
A) Automotive Sales Evaluator
B) Automotive Service Excellence
C) Automobile Salvage Equipment
D) Ancillary Steering Equipment

Accepted Answer

ASE stands for Automotive Service Excellence, which is a professional certification group that certifies professionals and shops in the automotive repair and service industry.

Question 2

Which of the following is W. Edwards Demmings commonly associated with?
A) SAE
B) ADS
C) TMC
D) TQM

Accepted Answer

W. Edwards Deming is commonly associated with Total Quality Management (TQM), which focuses on continuous improvement of processes in manufacturing, services, and other business areas.

Question 3

Which of the following publications covers the full range of truck service industry news and events?
A) Commercial Carrier Journal
B) Diesel Progress
C) Automotive Engineering
D) Road and Track

Accepted Answer

Commercial Carrier Journal is a publication that specifically covers the full range of truck service industry news and events, including updates on equipment, technology, and regulatory changes affecting the trucking industry.

Question 4

How many questions are there in the ASE Electronic Diesel Engine Diagnosis Specialist (L2) test?
A) 40
B) 45
C) 55
D) 60

Accepted Answer

The ASE Electronic Diesel Engine Diagnosis Specialist (L2) test consists of 55 questions.

Question 5

Which code is associated with the ASE Diesel Engines certification test?
A) T1
B) T2
C) T4
D) T8

Accepted Answer

The answer of Which code is associated with the ASE...

Question 6

Which of the following acronyms is often used to refer to an engine or chassis manufacturer?
A) CEO
B) STS
C) OEM
D) ADS

Accepted Answer

OEM stands for Original Equipment Manufacturer, which refers to companies that produce parts and equipment that may be marketed by another manufacturer, including engines or chassis for vehicles.

Question 7

Which federal agency is responsible for setting federal noxious emissions standards?
A) FBI
B) ATA
C) TMC
D) EPA

Accepted Answer

The Environmental Protection Agency (EPA) is responsible for setting federal noxious emissions standards to protect the environment and public health.

Question 8

What does the Japanese word kaizen translate as?
A) total quality management
B) continuous improvement
C) never say die
D) self-development

Accepted Answer

Kaizen is a Japanese term that translates to "continuous improvement," focusing on small, incremental changes to improve efficiency and quality.

Question 9

Which of the following terms is the correct way to describe write-off time from a customer's bill?
A) Frustrating
B) Policy adjustment
C) Fire sale
D) Discounted

Accepted Answer

Policy adjustment is the correct term used to describe the write-off time from a customer's bill, indicating a deliberate change or exception made according to a company's policy.

Question 10

Which of the following would not be classified as an ICE?
A) Diesel engine
B) Natural gas engine
C) Propane engine
D) Fuel cell

Accepted Answer

A fuel cell is not an internal combustion engine (ICE); it generates electricity through a chemical reaction between hydrogen and oxygen without combustion.

Question 11

Which of the following is the most critical for the effective implementation of TQM?
A) Honesty
B) Obedience
C) Pyramid organizational structure
D) Janitors who want to become CEOs

Accepted Answer

Honesty is crucial for Total Quality Management (TQM) because it fosters an environment of trust and open communication, which are essential for continuous improvement and addressing quality issues effectively.

Question 12

What does the term telematics refer to on a truck?
A) telescoping hydraulic rams
B) mobile data transmission
C) sensor to ECM signals
D) multiplexing

Accepted Answer

Telematics on a truck refers to the technology used for long-distance transmission of computerized information, typically involving the collection, sending, and receiving of vehicle data via telecommunications devices.

Question 13

Which of the following customer service strategies would NOT be consistent with TQM?
A) take it or leave it
B) honesty
C) kaizen
D) service excellence

Accepted Answer

"TQM" stands for Total Quality Management, which emphasizes continuous improvement, customer satisfaction, and quality in all aspects of an organization. The "take it or leave it" approach does not align with TQM principles, as it suggests inflexibility and a lack of commitment to meeting customer needs or improving service quality.

Question 14

Which of the following manufacturers sold the most diesel engines in 2018 in Class 8 trucks?
A) Caterpillar
B) Cummins
C) Daimler
D) Mack

Accepted Answer

Cummins was the leading manufacturer of diesel engines for Class 8 trucks in 2018, selling more engines in this category than any other company listed.

Question 15

Which of the following truck service shop practices would be described as a higher-level skill?
A) Engine overhauls
B) Engine diagnosis
C) Component reconditioning
D) Parts cleaning

Accepted Answer

Engine overhauls require a higher level of skill than the other options because they involve disassembling and reassembling the engine, which requires a deep understanding of how the engine works.

Question 16

How many alphanumeric characters are there in a VIN?
A) 6
B) 12
C) 17
D) 22

Accepted Answer

A Vehicle Identification Number (VIN) consists of 17 alphanumeric characters.

Question 17

Which of the following vehicles requires Altoona Certification to qualify for federal funding?
A) a transit bus
B) Class 8 truck
C) delivery van
D) gas tanker

Accepted Answer

Altoona Certification, also known as the Altoona Bus Testing Program, is specifically designed for transit buses. This program tests new bus models for durability, reliability, and performance over an accelerated service life to qualify for federal funding through the Federal Transit Administration (FTA). Other vehicle types listed do not require this certification for federal funding.

Question 18

Which organization is responsible for publishing the trucking industry's Reccomended Maintenance Practices Manual?
A) SAE
B) FMVSS
C) EPA
D) TMC

Accepted Answer

The Technology & Maintenance Council (TMC) of the American Trucking Associations is responsible for publishing the trucking industry's Recommended Maintenance Practices Manual.

Question 19

What is an RP?
A) a standard of accepted practice
B) a legal maintenance standard
C) a regulated practice
D) a regulated parameter

Accepted Answer

An RP, or Recommended Practice, is a standard of accepted practice typically developed by industry groups to guide professionals in specific fields.

Question 20

When a shop work order is described as a policy adjusted, what has occurred?
A) it is covered by OEM warranty
B) some labor time has been written off
C) it is in payment default
D) the technician's work is excellent

Accepted Answer

When a shop work order is described as "policy adjusted," it typically means that some labor time has been written off or not charged at the full rate, often as a goodwill gesture or to correct a mistake.

Quiz 1: Introduction

What does the acronym ASE represent?

Which of the following is W. Edwards Demmings commonly associated with?

Which of the following publications covers the full range of truck service industry news and events?

How many questions are there in the ASE Electronic Diesel Engine Diagnosis Specialist (L2) test?

Which code is associated with the ASE Diesel Engines certification test?

Which of the following acronyms is often used to refer to an engine or chassis manufacturer?

Which federal agency is responsible for setting federal noxious emissions standards?

What does the Japanese word kaizen translate as?

Which of the following terms is the correct way to describe write-off time from a customer's bill?

Which of the following would not be classified as an ICE?

Which of the following is the most critical for the effective implementation of TQM?

What does the term telematics refer to on a truck?

Which of the following customer service strategies would NOT be consistent with TQM?

Which of the following manufacturers sold the most diesel engines in 2018 in Class 8 trucks?

Which of the following truck service shop practices would be described as a higher-level skill?

How many alphanumeric characters are there in a VIN?

Which of the following vehicles requires Altoona Certification to qualify for federal funding?

Which organization is responsible for publishing the trucking industry's Reccomended Maintenance Practices Manual?

What is an RP?

When a shop work order is described as a policy adjusted, what has occurred?