Question 1

Howard is using the standard Initiate Program process for his new program, Ferocious. What is the main document that will establish the feasibility of Ferocious called?
A)Statement of work
B)Program charter
C)Benefits realization plan
D)Feasibility Management plan

Accepted Answer

The main document of the Initiate Program process that establishes the program's feasibility is called the Benefits realization plan.
Key Takeaway: A benefits realization plan is a document that has a definition of each expected program benefit and how it ultimately relates to the organization's business strategy. The benefits realization should also include information about how the benefit maps to program outcome and how the program will ultimately be realized.

Question 2

Lori is a program manager for OMG Awesome Toys. OMG Awesome Toys uses matrix management. Where can matrix management be used?
A)In program management
B)In project management
C)In both program and project management
D)At the executive level only

Accepted Answer

Matrix management can be used in both program and project management.
Key Takeaway: Matrix management is a type of management that utilizes a team made up of members from different functional groups. Therefore it can be used to manage both programs and projects. Matrix management has a number of advantages, including: information sharing without boundaries, organizational synergy, resource optimization, and employee exposure to a great number of career opportunities.

Question 3

Choose the answer that is not part of a program.
A)Projects
B)Operations
C)Project schedules
D)Project portfolio

Accepted Answer

A project portfolio is not part of a program.
Key Takeaway: Programs are actually part of a portfolio. Hence a portfolio cannot be part of a program. A program can contain projects and related operations, and schedules of the project are always part of the program.

Question 4

As a program manager, Dixon must interview candidates for project manager positions for his program. Dixon's bosses at Eureka Binary Farms have told him to make sure the candidates are informed of the culture of their organization. The organizational culture of Eureka Binary Farms is reflected by:
A)Values, norms, and strategic plan
B)Policies, annual revenue, and values
C)Authority levels of the managers, policies, values, and work environment
D)Beliefs, norms, and employee turnover rate

Accepted Answer

Organizational culture is typically reflected by management style, policies, values and work environment.
Key Takeaway: Although the strategic plan, annual revenue, and turnover rate of organizations like Eureka Binary Farms are important characteristics. An organization's culture is determined by the defined polices and values, the style in which its managers work, and the environment established for its workers.

Question 5

The program life cycle is defined as:
A)A combination of nine knowledge areas
B)A combination of seven phases
C)A combination of five phases
D)A combination of five process groups

Accepted Answer

The program life cycle is defined as a combination of five phases.
Key Takeaway: Five phases make up a program life cycle: pre-program setup, program setup, establishing program infrastructure, delivering incremental benefits, and closing the program. A program may uses processes from the nine knowledge areas, and process groups are closely related to the program phases, but only these five phases make up a program life cycle.

Question 6

You are taking a class on Program Management with Professor Wrothgar. Wrothgar's seminar, "Themes of program management that run through the program cycle," would discuss the following themes:
A)PMO, benefits management, and program stakeholder management
B)Program governance, program stakeholder management, and benefits management
C)Program control, benefits management, and program governance
D)Program governance, program stakeholder management, and benefits realization

Accepted Answer

Wrothgar's seminar would discuss program governance, program stakeholder management, and benefits management.
Key Takeaway: The broad management themes essential for a successful program and that run through the program life cycle are program governance, program stakeholder management, and benefits management. PMO or Project Management Office and program control are not broad management themes. And benefits realization is not the same as benefits management.

Question 7

Suzanne has been putting in long hours and her program has finally reached the execution stage. Her manager, Finn, has called her in on a Saturday to produce a list of the program's key stakeholders. This list would include:
A)Customers, project team members, and project managers
B)Facility managers, program sponsors, and program team members
C)(CIO) chief information officer, program director, and program team members
D)Database administrator, program governance board, and program manager

Accepted Answer

Customers, project team members, and project managers would be on the list.
Key Takeaway: A program's key stakeholders would include: customers, project team members, and project managers. CIOs, database administrators, and facility managers are not considered stakeholders by virtue of their positions. But if one of them were directly involved in the program and therefore considered a project team member, then they could be deemed a key stakeholder.

Question 8

Program Initiating is which of the following?
A)A phase
B)A process group
C)A knowledge area
D)A process

Accepted Answer

Program Initiating is a process group.
Key Takeaway: Program Initiating is a process group that contains three processes to initiate a program. Initiating a program generates a program charter and the preliminary program scope statement. Program Initiating also identifies the program manager. This is defined as a process because it is a set of interrelated activities that is performed to obtain a specified set of results.

Question 9

The first phase of a program life cycle is called:
A)Program setup
B)Initiating
C)Planning
D)Pre-program setup

Accepted Answer

Pre-program setup is the first phase of a program life cycle.
Key Takeaway: The first phase of a program life cycle is the pre-program set up. The program setup is phase two. Initiating and planning are process groups. The life cycle of a program must start with assessing and accepting the program. This is often done by a strategic decision-making body such as a program board or portfolio management group. The purpose of the pre-program setup phase is to establish a solid foundation of support for a new program.

Question 10

Howard is about to initiate a program for Start Up! Blow Up! Candies. What would Howard's program Initiating process group include?
A)Authorize Program, Initiate Team, and Initiate Program
B)Initiate Program, Initiate Team, and Authorize Projects
C)Scope Definition, Initiate Program, and Initiate Team
D)Develop Program Charter, Authorize Projects, and Initiate Program

Accepted Answer

Initiate Program, Initiate Team, and Authorize Projects would be included in Howard's program initiating process group.
Key Takeaway: The Initiating Process group includes defining the actual program and its constituent projects. Additionally, the Initiating process group generates the benefits statement and the benefits plan for the program. Remember that Initiating Process is actually not the first step of initiating a program. Rather, much of the initiation work is involved in the pre-program setup. This stage is really about defining the program.

Question 11

Which of the following are appointments either made or identified during the Initiate Program phase?
A)Program manager, sponsor, and principle team members
B)Sponsor and principle team members
C)Program manager and sponsor
D)Program manager and principle team members

Accepted Answer

The program manager and sponsor are identified during the Initiate Program phase.
Key Takeaway: Initiate Program is a key point in the program creation process and it is at this time that the program manager and sponsor should be identified. It is important to remember that although the proper name for this is the "Initiate Program Process," this is actually only part of initiating a program. Program initiation first starts with the pre-program setup phase. The main purpose of the Initiate Program Process is to clearly define the program through the program scope and benefits.

Question 12

Finn is preparing for a kick-off meeting of his new program at Iron Man, Inc. Which of the following is the main goal of his upcoming kick-off?
A)Finn wants to familiarize everyone at Iron Man, Inc. with his new program.
B)Finn can only schedule one kickoff meeting
C)Finn's main goal is to raise money for the new program.
D)Finn's main goal is to gather and introduce all of the principle team members.

Accepted Answer

The main goal of a kick-off meeting is to familiarize everyone at the organization with the new program being launched.
Key Takeaway: Kickoff meetings should be an organization-wide meeting to share details about the program with everyone at the organization and to garner a general acceptance of the program. Program kickoff meetings can be used to introduce the program team members and/or other potential stakeholders. Ideally, kickoff meetings should be part serious business and part entertainment.

Question 13

Lori's boss has asked her to establish the selection criteria for projects in the program she is managing, DePaolo. Which process will she perform?
A)Select Project
B)Initiate Program
C)Initiate Principle Team
D)Authorize Project

Accepted Answer

Lori will perform the Initiate Program process to establish the selection criteria for projects in the DePaolo program.
Key Takeaway: Selection criteria need to be determined for each of the projects within the program. Projects must generally contribute to the benefits that the program will deliver to the company's strategic plan. Possible criteria can include both objective and subjective criteria, such as market value, innovation, fit within the corporate culture, any relevant financial data, etc.

Question 14

Benjamin is performing the resource planning process for the Frescata program. Which of the following is not a tool or technique that Benjamin can use for this process?
A)Pareto diagram
B)Project-management software
C)Expert judgment
D)Alternative identification

Accepted Answer

The Pareto diagram is not a tool that Benjamin can use to perform the resource planning process for Frescata.
Key Takeaway: A Pareto diagram is a tool that is used to rank the importance of each error or problem in a program based upon the frequency of the error over time. Although a valid tool in the monitoring and controlling the program phase, Pareto diagrams would not be used in any planning process.

Question 15

You are launching a brand new program at your company. Listed below are a set of processes that you will be performing for your program for the first time. Which of the processes will you perform first?
A)Create PWBS
B)Cost Estimating/Budgeting
C)Schedule Development
D)Resource Planning

Accepted Answer

Of the processes listed, you will create the PWBS first.
Key Takeaway: Cost Estimating and Budgeting, Resource Planning, and Schedule Development all use the PWBS as an input item. Because the PWBS is needed before you can do any of the other things, creating the PWBS should always be your first priority when starting new programs.

Question 16

Lori is all fired up and at a stage to initiate a program for OMG Awesome Toys. But her manager Rudy Ninibocker pops his head into Lori's office and says, "Now hold on, Lori, don't forget to work on the business case before performing this process." What process is Ninibocker referring to?
A)Initiate Team
B)Initiate Program
C)Authorize Projects
D)Develop Program Charter

Accepted Answer

Ninibocker is referring to Initiate Program.
Key Takeaway: The business case is an input to the Initiate Program process. Additional input items are funding, an investment analysis, and the organization's strategic and tactical plans. It is important to know the appropriate input and output items for each program process.

Question 17

Which is NOT an output item of the Initiate Program process?
A)Project Selection criteria
B)Program charter
C)Benefits realization plan
D)Detailed program scope statement

Accepted Answer

A detailed program scope statement is not an output item of the Initiate Program process. It is prepared during the Scope Definition process.
Key Takeaway: The detailed program scope statement is not an output item of the Initiate Program process. The true output items of the Initiate Program process includes: a communication plan for managing benefits, a definition for each benefit, mapping between program outcomes and benefits, procedures to measure benefits, the roles and responsibilities for managing the benefits, and how to transition the responsibilities to the organization's ongoing operations after the program is terminated.

Question 18

Which process determines the program reporting requirements for the projects?
A)Authorize Programs
B)Authorize Projects
C)Initiate Projects
D)Initiate Program

Accepted Answer

Authorize Projects determines the program reporting requirements for projects.
Key Takeaway: Authorize Projects determines the program reporting requirements for the projects. Authorize Projects is basically the initiation stage for a program's constituent projects. The timing of various project initiations may vary by project and is ultimately controlled by the program management plan. The Authorize Projects process includes: assigning a project manager, communicating with the project's stakeholders, developing a business case, and creating a structure for project management.

Question 19

Finnian is the program manager of a program called Too Cute for Comfort. Annika's Pink Emporium, the program's sponsor, is asking for the program team directory. Which process does Finnian need to perform to create this document?
A)Initiate Program
B)Initiate Projects
C)Initiate Team
D)Authorize Projects

Accepted Answer

Finnian needs to perform the Initiate Team process to create the program team directory.
Key Takeaway: The program team directory should contain a list of the program's key team members and any relevant information, such as the team members' roles, contact information, and their responsibilities within the program. The program directory is only an output of the Initiate Team process.

Question 20

Which is NOT a tool or technique common to most of the program management process?
A)Delphi
B)Expert judgment
C)Policies and procedures
D)Meetings

Accepted Answer

The Delphi technique is not common to most of the program management processes.
Key Takeaway: The Delphi technique is the use of anonymous participation to reach an agreement among experts. It is not a common tool used in most of the program management process.

Quiz 1: Program and Project Management

Howard is using the standard Initiate Program process for his new program, Ferocious. What is the main document that will establish the feasibility of Ferocious called?

Lori is a program manager for OMG Awesome Toys. OMG Awesome Toys uses matrix management. Where can matrix management be used?

Choose the answer that is not part of a program.

As a program manager, Dixon must interview candidates for project manager positions for his program. Dixon's bosses at Eureka Binary Farms have told him to make sure the candidates are informed of the culture of their organization. The organizational culture of Eureka Binary Farms is reflected by:

The program life cycle is defined as:

You are taking a class on Program Management with Professor Wrothgar. Wrothgar's seminar, "Themes of program management that run through the program cycle," would discuss the following themes:

Suzanne has been putting in long hours and her program has finally reached the execution stage. Her manager, Finn, has called her in on a Saturday to produce a list of the program's key stakeholders. This list would include:

Program Initiating is which of the following?

The first phase of a program life cycle is called:

Howard is about to initiate a program for Start Up! Blow Up! Candies. What would Howard's program Initiating process group include?

Which of the following are appointments either made or identified during the Initiate Program phase?

Finn is preparing for a kick-off meeting of his new program at Iron Man, Inc. Which of the following is the main goal of his upcoming kick-off?

Lori's boss has asked her to establish the selection criteria for projects in the program she is managing, DePaolo. Which process will she perform?

Benjamin is performing the resource planning process for the Frescata program. Which of the following is not a tool or technique that Benjamin can use for this process?

You are launching a brand new program at your company. Listed below are a set of processes that you will be performing for your program for the first time. Which of the processes will you perform first?

Lori is all fired up and at a stage to initiate a program for OMG Awesome Toys. But her manager Rudy Ninibocker pops his head into Lori's office and says, "Now hold on, Lori, don't forget to work on the business case before performing this process." What process is Ninibocker referring to?

Which is NOT an output item of the Initiate Program process?

Which process determines the program reporting requirements for the projects?

Finnian is the program manager of a program called Too Cute for Comfort. Annika's Pink Emporium, the program's sponsor, is asking for the program team directory. Which process does Finnian need to perform to create this document?

Which is NOT a tool or technique common to most of the program management process?